Remote New

Senior Systems Administrator

SprezzMC
paid holidays, 401(k), retirement plan
United States
Jan 23, 2026
Job Title: Senior Systems Administrator (Salesforce Administrator Tier 3) Location: Remote (In the U.S.) Other Consideration: Permanent Residents or U.S. Citizenship (Required) POSITION SUMMARY We are seeking a Salesforce Senior System Administrator to join our team supporting OMEGA. In this role, you will Supporting the Veteran's Crisis Line under the OMEGA program. This service is critical for Veterans and requires dedication and attention to detail to ensure the best support for Salesforce Tools to be available. This role will troubleshoot issues occurring in the salesforce instances we support via Service Now tickets and Salesforce cases. This is an excellent opportunity for someone who is passionate about Salesforce and supporting customers who require advanced support. RESPONSIBILITIES Proven experience supporting large scale, business critical Salesforce environments with complex users, data, and integrations Advanced Salesforce Administration across Sales Cloud and Service Cloud (6+ years) Expert level configuration of Flows, Validation Rules, Process Automation, and Approval Processes (5+ years) Strong experience with Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and Security Model design (6+ years) Deep understanding of data management, including Data Loader, bulk updates, data validation, and data integrity best practices (5+ years) Experience troubleshooting production issues, root cause analysis, and Tier 3 escalations (4+ years) Familiarity with SOQL, reporting, dashboards, and performance optimization (4+ years) Strong communication skills with the ability to explain technical issues to non technical stakeholders Proven ability to manage high priority incidents, competing deadlines, and stakeholder expectations DESIRED EXPERIENCE Experience supporting 24/7 operations or mission critical environments Exposure to GovCloud, Shield, or compliance driven Salesforce orgs Familiarity with ITSM tools such as ServiceNow or Jira Experience supporting large user bases (10,000+ users) QUALIFICATIONS 3+ years of hands on Salesforce Administration experience, including Tier 3 or enterprise level support Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field (4+ years of experience may supplement for degree) Public Trust (may be sponsored) WORKING CONDITIONS Part-time rotating weekend and holiday hours (not to exceed 32 hours per week) BENEFITS Sprezzatura offers a comprehensive and flexible benefit package to include: Medical, Dental, and Vision HealthSaving Account(when enrolled ineligible plan) with Companycontribution Company paidLife, Accidental Death, Short-term & Long-term Disability VoluntaryAccident, HospitalIndemnity, & Critical Care Insurance Voluntary Medical & Dependent Care Flexible Spending Accounts AccruedPaid Time Off & Company Paid Holidays 401(k) Retirement Plan with Company match WORK AUTHORIZATION Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve-delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity-turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO STATEMENT Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contact and does not guarantee employment for any specific duration.