Substance Use & Behavioral Health Linkage (Dept. of Pediatrics, Div. of Adolescent & Young Adult Medicine

Specific Duties & Responsibilities

• Work with patients with substance use and other complex social and behavioral health conditions to identify and connect patients and families with appropriate resources.
• Provide linkages to resources, support, outreach and coordinated care to patients.
• Assist with interdisciplinary team crisis intervention, problem solving and idea sharing.
• Facilitate enrollment and appointments for specialty substance use services and behavioral health care.
• Manage tracking and utilization of resources.
• Register and schedule patient appointments and referrals when needed.
• Access and interpret patient coverage data in EPIC.
• Screen patients for eligibility and assist those who are applying for assistance programs.
• Maintain strong working relationships with members of Johns Hopkins Medicine and other organizations for needed assistance.
• Maintain expertise on various benefit resources that may aid patients in gaining access to substance use and other behavioral health service delivery systems.
• Schedule appointments to meet with patients and follow up as necessary.
• Interpret and obtain understanding of patient coverage information.
• Receive patient referrals from the JHH health professional staff and interfaces regularly with medical providers and support staff.
• Participate in team meetings for the purpose of improving services to patients and maximizing patient benefits.
• Identify problems and make improvements.
• Demonstrate cultural competence and conflict resolution skills.
• Work with agencies, providers and clinical staff to trouble shoot problems in communication regarding substance use and other specialty care programs.
• Assist patients with bus or other transportation needs/arrangements per guidelines.
• Maintain patient confidentiality.
• Assist with clinical administration duties such as patient check out and scheduling follow-up appointments.
• Other duties as assigned.

Special Knowledge, Skills, and Abilities

• Ability to multi-task in fast-paced environment.
• Effective communication skills.
• Ability to be mobile to service sites within the geographic service area
• Experience with provision of adolescent group services is a benefit
• Commitment to patient and customer service.
• Ability to problem solve in individual and group settings
• Excellent written and verbal communication skills.
• Demonstrate strong, positive interpersonal skills.
• Highly organized and detail oriented.
• Excellent organizational and time management skills.
• Independent and self-motivated.
• Ability to communicate effectively across disciplines and within a variety of cultures.

• High school diploma or graduation equivalent.
• Two years of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Fluent in Spanish and English highly preferred.
• Training in Social Work, Behavioral Health or Addiction Services highly preferred
• Proficient with databases and spreadsheets

Classified Title: Community Outreach Specialist
Job Posting Title (Working Title):Substance Use & Behavioral Health Linkage (Dept. of Pediatrics, Div. of Adolescent & Young Adult Medicine
Role/Level/Range: ACRO37.5/02/CC
Starting Salary Range: $15.70 - $26.25 HRLY ($47,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F; 8:30 - 5:00 (days & times subject to vary)
FLSA Status:Non-Exempt
Location: Hybrid/School of Medicine Campus
Department name: SOM Ped Adolescent Medicine
Personnel area: School of Medicine