Sr. Software Engineer

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

The Sr. Software Engineer (Site Reliabiilty Engineer) ensures the reliability, stability, and performance of production systems across multiple applications and services. This role owns the investigation and resolution of production issues, improves observability and incident response, and partners closely with Product, Engineering, and Customer Success to minimize customer impact. Success in this role comes from driving durable reliability improvements through monitoring, automation, and resilient system design.

What You'll Do:

• Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions.
• Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes.
• Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues.
• Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing.
• Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently.
• Reduce recurring operational issues through automation, improved tooling, and process improvements.
• Contribute code to improve reliability, observability, scalability, and operational safety.
• Document incidents and standard operating procedures to improve response consistency and team effectiveness.

What Success Looks Like...

In 3 months...

• Become familiar with supported applications, infrastructure, and operational workflows.
• Understand common issues, escalation paths, and customer use cases.
• Independently resolve routine production issues and contribute to incident investigations.
• Begin contributing improvements to monitoring and alerting.
• In 6 months...
• Resolve complex, high-impact production issues with minimal guidance.
• Proactively identify reliability risks and propose system, monitoring, or process improvements.
• Use AI and automation to speed investigations, documentation, and root cause analysis.
• Deliver code or tooling changes that reduce recurring incidents or manual effort.

In 12 months...

• Be a trusted partner during incidents and escalations across Product, Engineering, and Customer Success.
• Own meaningful portions of the team's monitoring, alerting, and reliability strategy.
• Drive long-term reliability improvements and influence operational best practices.
• Consistently deliver high-quality incident resolution and measurable reliability gains.

What You Need:

• 4+ years of experience in Site Reliability Engineering, Production Support, or a similar role focused on system reliability and operations.
• Strong experience supporting and troubleshooting production systems, including ownership of support tickets and incident response.
• Proficiency in Ruby and the ability to read, debug, and contribute to application code when needed.
• Experience with monitoring, alerting, and observability tools (metrics, logs, traces, dashboards).
• Solid understanding of SQL and database fundamentals, including performance and troubleshooting.
• Familiarity with cloud platforms (AWS preferred), including serverless architectures and distributed systems.
• Experience using automation, scripting, or tooling (e.g., Python) to reduce operational effort.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

#LI-Remote