EPIC RELEASE PROGRAMS MANAGER

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Release Manager is responsible for managing programs that are strategically important to OCHIN and our members, specifically focusing on Epic programs such as Honor Roll, Gold Stars, and Community Connect Accreditation.

They are also responsible for managing OCHIN's product enhancement lifecycle and release processes, which includes upgrade coordination and creation, publication, and maintenance of OCHIN Roadmaps and release communications.

This role will work in close partnership with various teams across OCHIN including the Account Management team, Epic Product Enhancement Team, Infrastructure Team, and various other teams.

Essential Duties

• Develops and operationalizes strategies and processes to support a streamlined product enhancement lifecycle from end to end leveraging a continuous improvement mindset to drive consistent, iterative improvements to OCHIN's release cycle
• Maintains release schedules and ensures timelines are communicated to staff and members
• Ensures clear communication regarding anticipated enhancements across OCHIN teams and to membership, which may include developing and presenting internally and externally
• Partners with leadership roles to support execution of the product enhancement lifecycle, including proactively reviewing, scoping, and selecting enhancement projects, and ensuring that appropriate resources are available to support the enhancement schedule
• Stays abreast of future changes in the environment and advises OCHIN's leadership
• Ensures OCHIN's Epic instance meets regulatory/statutory requirements
• Provides oversight for change notification communications
• Reviews, defines, and supports improvement efforts, including operational policies and procedures
• Ensures OCHIN meets strategic goals related to Epic's Accreditation, Honor Roll, and Gold Stars programs
• Supports Change Control, including collaboration with the Change Control Board Chair, assisting in process
• Occasional Travel may be required (approximately 10%)
• Other duties as assigned

• Bachelor's or equivalent relevant combination of education and experience is preferred
• Minimum of six (6) years of experience in similar or relevant role required (7 or more years of experience highly desired
• Excellent organizational and project/program management skills
• PMP and/or ITIL training and/or certification is highly desired. Candidates with certification may receive priority.
• Strong leadership, communication, change management, and project management skills *
• Demonstrated experience using methodologies and tools such as the Model for Improvement and/or Lean in a healthcare or IT setting (certification desired)
• Proven success in internal and external relationship management with all levels, from administrative to executive and both technical and non-technical roles
• Strong training and/or presentation skills * Excellent interpersonal, intercultural, and customer service skills
• Advanced MS suite - PowerPoint skills required
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Occasional travel up to 10% for nationally based on business requirements for OCHIN may be required

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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