New

Global Clinical Applications Specialist II

bioMerieux Inc.
$72,000.00 - $97,000.00 / yr
retirement plan
United States, Utah, Salt Lake City
Jan 23, 2026
Description TheGlobalClinical Applications Specialist II (CASII)is responsible forend-to-end product ownership and contributingto worldwide serviceability throughout the entire product lifecycle-from successful launches to effective obsolescence management. This role combines complaint handling process, investigation management, technical support excellence including coaching, andcontributing toservice projectsto foster cross-functional alignment, accelerate customer issue resolution, enhance long-term product performance in thefieldand respond to strategic priorities while addressing regional market dynamics. Working in close cross functional collaboration with R&D, Marketing, Manufacturing/Supply Chain/QA,Vigilanceand regional (local) teams, this role ensures service strategy definition for the Franchise, operational execution, technical proactivity, and continuous improvement across the product lifecycle to optimize field support and operational excellence, and therefore reach business growth expectations and enhance customer experience. Applies practical knowledge of jobareatypically obtained through advanced education and work experience. Responsibilities typically include Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts,policiesand practices. Individual contributor, no direct responsibility for leading others. Facilitate consensus with external parties tobioMerieuxthrough adaptable approaches that rely on explanation and occasionally on persuasion, while encouraging flexibility and compromise where there is a common interestto findsolutions. Make minor changes in existing processes and occasionallyidentifyproblems and adapt ormodifyworking methods inownrole to increase efficiency in day-to-day activities. Problems and issues maybe onlyvaguely defined and require understanding and consideration of other disciplines and job areas. Possesses a broad understanding of service operations, with growingexpertisein coordination and efficiency Primary Duties Investigation & Technical support ownership Manage technical support requests and customer complaints from subsidiaries andDistributors:Provide leadership in delivering effective technical support to subsidiaries and distributors Promote proactive troubleshooting and technical coaching to local ional support teams Share best practices and contribute to project transformation and continuous improvement initiatives based on trend analyses Manage and coordinate end-to-end technical investigations with Manufacturing, R&D, and Quality Contribute to the Field Action process: contribute in audit preparation - Participate to audit. Follow CAPA activity relative to technical complaints. Participate to FA boards Establish and maintain ERP certification: Meet quality plan standards and all departmental KPIs, including those with impact on CHP and service Service Project Execution & Strategy Contributeto serviceslaunches& support Coordinate peers for service deliverables (documentation, validation, CSNs, etc.) and service project activities during product development and launch (PDP/G2M/GOM processes), working in alignment with Marketing, Training, and Global Deploy service strategies in alignment with Marketing, Training, and Global Operations Contribute in Go-To-Market strategy and support transition to obsolescence phases Represent the technical voice of the field to influence upstream and downstream decisions / Go out of market Contribute to other Franchise projects and initiatives as needed Hypercare &LifescienceManagement Contribute tohypercareefforts to secure products launches, stabilize product performance, strengthen GO live of our solutions ensuring rapid resolution Contribute to phase out (obsolescence) with associated KPI Experience Bachelor's degree ina biologicalscience or other relatedfield 2+ years of professional related experience to include: Direct customer service experience. Clinical laboratory experience in Microbiology, Molecular Biology and/or Immunoassays experience preferred Computer science experience and/or troubleshooting experience with LIMS systems strongly preferred Knowledge, Skills & Abilities Knowledge ofbioMerieuxproducts and Salesforce is a plus. Excellent written and oral communication skills English speaking Proficiency in a variety of computer programs including Microsoft Office Suite. Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment. Promotes teamwork and cooperation, previous project management experience a plus. Proven ability to coordinate critical technical investigations and field escalation actions. Experience in cross-functional project coordination (R&D, SC, QA, MFG, Marketing, etc.) and working with global, subsidiaries, distributors. Knowledge with PDP process, G2M, GOM, CHP, Field deployment and post launch service stabilization The estimated salary range for this role is between $72,000 and $97,000/year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMerieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves LI-US #biojobs Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected]. BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).