VP, Colleague Communications

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Vice President, Colleague Communications leads the colleague communications team within a dynamic, fully integrated corporate communications department. This person will elevate the role of colleague communications and align it strategically with the company's transformation, culture reset agenda, and performance imperatives. Based in New York City, this role reports to the Head of Corporate Communications and Public Affairs and is a member of the Human Resources Leadership Team.

What You Will Do

• Lead and develop the colleague communications team, with a focus on messaging, content development, channel management and adoption, and executive communications while providing strategic direction, resource allocation, performance management, and talent development.
• Execute communications strategies that advance the adoption of new ways of working, cultural ambitions and company values as an embedded member of a HR leadership team.
• Define and execute an enterprise-wide internal communications strategy aligned with the company's Bold New Chapter growth strategy, performance goals, and strategic priorities.
• Collaborate with HR, Operations, Stores, Merchants, Marketing, Legal, and Leadership to ensure messaging is consistent, timely, relevant, and aligned for all internal audiences, including stores, field, and corporate teams.
• Establish ROI measurements by building dashboards, tracking engagement, and measuring the impact of internal communications on the business through reporting.
• Ensure seamless integration between colleague communications and external brand communications, enabling colleagues to act as ambassadors and aligning messaging both inside-out and outside-in.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Strategic Communication Leadership - Ability to define and execute enterprise-wide internal communications strategies that align with business priorities, transformation initiatives, and culture objectives.

Team Leadership & Talent Development - Skilled in leading, mentoring, and developing a high-performing communications team, including resource allocation, performance management, and succession planning.

Cross-Functional Collaboration - Ability to partner effectively with HR, Operations, Stores, Merchants, Marketing, Tech, Legal, and senior leadership to ensure consistent and aligned messaging across all audiences.

Change Management & Culture Influence - Expertise in supporting culture change, colleague engagement, leadership communications, and embedding new behaviors and ways of working across the organization.

Analytics & Measurement - Skilled in establishing metrics, building dashboards, tracking engagement, and measuring the impact of communications on business and people outcomes.

Integration & Brand Alignment - Ability to ensure internal communications align with external brand messaging, enabling colleagues to act as ambassadors and maintaining consistency inside-out and outside-in.

Executive Advisory & Influence - Ability to advise senior leaders on communications strategies, providing guidance to influence organizational priorities and business outcomes.

Crisis & Risk Communications - Ability to lead communications strategy during high-stakes situations, mitigating reputational risk and maintaining stakeholder confidence.

Digital & Multi-Channel Expertise - Ability to leverage digital, social, and traditional channels effectively to reach diverse internal audiences with timely, relevant messaging.

Innovation & Thought Leadership - Ability to anticipate emerging communication trends, technologies, and practices, and integrate them into enterprise communication strategy.

Stakeholder Management & Collaboration - Ability to build strong, trusted relationships with internal and external partners, balancing competing priorities and aligning messaging across functions.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• 15 plus years of experience in corporate communications or change management, working for a large, complex, multi-channel organization. Senior leaders with deep change, transformation, or HR backgrounds with demonstrated communications skills and leadership are encouraged to apply
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Macy's Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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