Multifamily Systems Support Coordinator

Continental Properties is looking for a Multifamily Systems Support Coordinator to join our Operations team at our home office in Menomonee Falls, WI.

As Multifamily Systems Support Coordinator, you will play a vital role in providing exceptional service to our internal customers through technical support and assistance to our onsite team members by addressing Operations software and policy inquiries, assisting with setup for new communities and supporting in new technology pilots. You will report to the Director of Multifamily Learning & Operations.

We support a hybrid work model if located in the Milwaukee area, and we are also open to remote candidates if located in one of our core markets (AZ, CO, FL, GA, IL, MI, MN, TX, TN, and WI).

Essential Responsibilities:

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  Provide timely and effective technical support, resolving issues related to software applications, policies and procedures.

  
  
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  Manage technology application updates across the portfolio to ensure compliance with legislation and process changes.

  
  
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  Support new community and software pilot setups, including quality checks and administrative requirements.

  
  
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  Partner with onsite teams through site visits, training, and support to provide feedback and ensure smooth technology adoption and usage.

  
  

Skills for Success:

• Education: High School Diploma or GED required; Bachelor's Degree preferred
• Experience: Two to three years IT support or multifamily operations experience required
• Skills: Experience with RealPage or other multifamily technical system experience preferred

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
  
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
  
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  
  
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  
  
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
  
• Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  
  
• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Pay Range: $55,000-68,000