Workforce, Career, and Community Education Program Assistant

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Provides administrative support for Training and Development Solutions ( TDS) and invoicing support for WCCE Registered Apprenticeship programs. Ensures the overall organization, accuracy, and maintenance of data, files, purchasing records, and course information using the Colleague database system. Assists supervisor with course implementation by preparation of class materials and classroom maintenance. Administer all TDS open enrollment courses including assisting students in registering for classes, responding to all telephone inquiries.

* Serves as the first point of contact at the TDS Gateway campus office and provides timely responses to all inquiries.

* Provides courteous and informed customer service for students by assisting with student registration, transfers, drops, and course information. Responds to student inquiries in a timely fashion.

* Supports the TDS Contracts Unit by entering all courses and financial data into the Colleague database system and maintaining up-to-date knowledge base of the Colleague system by attending on-going training.

* Provides all TDS course-related administrative duties which includes but is not limited to:

o Processing Course Summary Sheets. This includes management of all course, student, and financial information.

o Preparing and producing course materials for all courses and ensuring delivery prior to start of a course.

o Accommodating any specific course delivery requirements such as room scheduling, monitoring enrollments (including on-line courses), responding to instructor needs, processing certificates, course cancellations, book orders and inventory, and room changes.

o Processing paperwork for all courses and instructors in a timely manner after each course including distributing, monitoring, collecting, and analyzing data from course evaluations.

o Work with vendor partners to enroll students.

o Serve as producer for virtual contract training courses as needed.

* Assists WCCE Registered Apprenticeship programs with invoicing and administrative support, including email management and Colleague support.

* Assists with the preparation and processing of documents, including certificates of completion, and other correspondence as assigned.

* Prioritizes multiple project assignments, applies a high degree of accuracy and efficiency.

* Maintains all contract data and course files in accordance with retention policies.

* Provides reports on course data as requested.

* Communicates effectively with clients, instructors, and all levels of individuals within the college and the community, and respond knowledgeably to inquiries about TDS programs.

* Orders/maintains inventory of office and instructional supplies for TDS Contracts Unit.

* Provides general office support.

* Performs other duties as assigned.

* High school diploma; AA Degree preferred.

* At least two years of experience in an office environment requiring excellent technical, organizational, interpersonal, and problem-solving skills.

* Excellent attention to detail required.

* Demonstrated office experience with emphasis on data entry, record keeping, general clerical skills, office procedures and organization.

* Proficient in Microsoft Office Suite required.

* Experience with virtual platforms including Zoom and MS Teams preferred.

* Experience in using Colleague preferred.

* Experience in higher education preferred.

* Knowledge of audio-visual equipment is desirable.
OTHER REQUIREMENTS

* Ability to communicate effectively, both verbally and in writing.

* Regular attendance is a requirement of this job.

* Must maintain strict confidentiality and use good judgment in dealing with clients, instructors, and all levels of individuals within the college and the community.

* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

May require some lifting and moving of boxes of brochures/fliers or instructional materials.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.