Executive Health Concierge Coordinator - Center for Athletic Medicine - Full Time - Detroit

Henry Ford Health System
United States, Michigan, Detroit
Jan 21, 2026
Executive Health Concierge Coordinator Center for Athletic Medicine \| Henry Ford Health At Henry Ford Health, we believe exceptional care goes beyond clinical excellence-it's about the experience. The Executive Health Concierge Coordinator plays a pivotal role in delivering a seamless, high-touch, white-glove experience for our international and executive health patients within the Center for Athletic Medicine. This role serves as the primary point of contact from the initial inquiry through the completion of care, ensuring every detail is thoughtfully coordinated. If you thrive in a fast-paced healthcare environment, excel at relationship-building, and take pride in delivering elevated customer service, this role offers a unique opportunity to make a meaningful impact. Position Overview The Executive Health Concierge Coordinator is responsible for managing and coordinating all international and executive health inquiries, visits, and services-both inpatient and outpatient. Acting as a trusted liaison and patient advocate, this role ensures a smooth, personalized experience by collaborating closely with patients and families, physicians, administrative leaders, and internal departments across Henry Ford Health. This position blends administrative excellence, high-level customer service, and liaison responsibilities to support an elite patient population with professionalism, discretion, and care. Key Responsibilities Serve as the primary coordinator and point of contact for international and executive health patients from initial request through completion of care Coordinate all aspects of the patient experience, including scheduling, procedures, medical records, pricing, and concierge services Act as a liaison between patients, families, clinical teams, non-clinical teams, and third-party partners Advocate for patients and families while maintaining clear, constructive communication across all stakeholders Ensure timely follow-up and continuity of care for all coordinated services Partner with department leadership to support goal development, workflow optimization, and process improvement initiatives Maintain a professional, customer-focused presence while managing multiple priorities and urgent requests Schedule & Work Environment Monday-Friday, day shift Open and responsive to urgent matters as needed Business attire required to support a professional, executive-level environment Qualifications Education & Experience Associate's degree required; Bachelor's degree preferred Minimum of 3 years of progressively responsible experience in a healthcare setting Proven experience improving patient-centered processes, operational efficiency, or service delivery Experience working with an electronic medical record (EMR) Familiarity with appointment scheduling and payment collection Skills & Competencies Exceptional interpersonal, customer service, and communication skills Strong organizational abilities with the capacity to manage multiple priorities and deadlines High level of professionalism, discretion, and culturally appropriate etiquette Strong verbal communication skills, both in person and via telephone Demonstrated problem-solving and critical-thinking abilities Proficiency with common computer applications and healthcare IT systems Additional Information Organization: Henry Ford Medical Group Department: Executive Health - CAM2 Shift: Day Job Union Code: Not Applicable