Director, Identity & Access Management

The Director for Identity & Access Management (IAM) helps to lead and scale a team of experienced engineers, developers and analysts in the Identity and Access Management, Governance and Administration space. This is a senior leadership role accountable for the strategic direction and governance of the IAM program across the organization. This role directs the planning, design, development, implementation, deployment and operations of the overall IAM teams. The Director is responsible for managing the operations and performance of the Cyber Security Identity Management Developers, Engineers and User Provisioning Analysts in accordance with access requests and change management processes. This includes accountability for identity management processes, access system information, and initiatives to ensure normal service operations are restored as quickly as possible with minimal disruption to the business should provisioning services are lost. The Director is accountable for leading staff in the administration and use of the Identity management tools to create, change, terminate user accounts for Systems. The Director is responsible for detailed reporting, KPIs and monitoring staff productivity. This position will work closely with the Cybersecurity team leadership to improve and maintain the overall security program and ensure compliance with the Cybersecurity policies of the organization. The Director will work with the Security teams to assist in any compliance or forensic investigations. This position is full-time remote.

The Director of Identity and Access Management (IAM) position is responsible for advising security and technology leadership on ways to improve and maintain the IAM environment and IAM operations. This position develops strategy for the following areas: Access Governance, User Lifecycle Management, Identity, Directory Services, Single Sign-On, Private Key Infrastructure, and Secrets Management. This function oversees all identity related operations work. This position also serves as the subject matter expert in IAM product and solution development cloud-based identity and identity-centric Zero Trust architectures.

• Develops and delivers the identity and access management initiatives and roadmaps.
• Advises business IT application teams on access management technology issues and opportunities.
• Builds, leads and has full management responsibility for the performance and development of a team of experienced platform security engineers.
• Owns and drives IAM strategy to span legacy environments as well as newly built public cloud environment(s) to include all technology decisions and associated budget.
• Provides coaching guidance and direction on IAM projects ensuring overall fit with architecture direction.
• Acts as the fully accountable party for all IAM-related services including but not limited to Identity Governance, IdM native Active Directory and Oracle Unified Directory, Privileged Access Management, Private Key Infrastructure, SSO, MFA, and IAM Operations.
• Serves as the Subject Matter Expert on IAM authorization platform configurations.
• Develops strategies for Identity and Access Management (IAM) PAM Directory Services and enhanced authentication platform.
• Drives initiatives to transform IAM provisioning and lifecycle management leveraging self-service and automation capabilities to enable a frictionless user experience.
• Evolves the strategy and operating model for privileged access management (PAM) governance and technology solutions.
• Provides oversight over all regular IAM operations and ensures the department provides exceptional service and that SLAs are met or exceeded.
• Establishes performance metrics and leverage metrics to drive control and process improvements.

Incidental Functions

• Prepare and lead presentations as requested.
• Monitor program progress and provide visibility of program status against roadmap to full stakeholder group.
• Assist with other projects as necessary to contribute to the efficiency and effectiveness of the teamwork.
• Lead internal teams/task forces on initiatives as assigned
• Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

Incidental Functions

• Prepare and lead presentations as requested.
• Monitor program progress and provide visibility of program status against roadmap to full stakeholder group.
• Assist with other projects as necessary to contribute to the efficiency and effectiveness of the teamwork.
• Lead internal teams/task forces on initiatives as assigned.
• Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

This position will be based in Cleveland, OH or can be a remote position.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Must be eighteen years or older

Required Education & Certification

Education

• Bachelor's degree in IT, Business or related field or equivalent experience

Experience

• 12+ years of IT/Cybersecurity experience
• 8+ years management experience

Preferred Knowledge & Experience

• Expert level knowledge of IAM security concepts
• Expertise in IAM principles processes and technology solutions.
• Proven ability to effectively lead, coach and develop a team
• Knowledge of Secrets management processes and systems
• Knowledge of the retail and global supply industries, products and services
• 15+ years IT and/or Business experience a plus
• 5+ years P&L ownership a plus
• 10+ years managing large scale IT initiatives a plus.
• 8+ years working with internal clients and/or external agencies/partners a plus
• Prior experience with large organization transformational changes, operating model changes and improvements.
• Senior-level knowledge of modern security architecture (i.e. Zero Trust Architecture)
• Proven experience securing cloud platform environments (Oracle, GCP, AWS, Azure)
• Demonstrated success in establishing strategic objectives and driving tactical execution of initiatives aligned with company goals and objectives.
• Subject matter expertise across all facets of IAM including MFA, Secrets Management, Privileged Access Management (PAM), SSO, and identity governance platforms.