Implementation Lead (Hybrid- Atlanta, GA)

Enterprise Solutions Lead/ Implementation Lead

Location: Atlanta, GA (Hybrid- 2-3 days a week)

Compensation: Competitive base + benefits

What you'll do:

The Enterprise Solutions Lead oversees the most complex and consultative solution engagements within SMB Professional Services. This role leads a team of Solution Consultants and Senior Solution Consultants responsible for onboarding and delivering project-based solutions for large, multi-location SMB customers.

Serving as a player-coach, the Enterprise Solutions Lead provides hands-on leadership for high-impact engagements while ensuring consistent solution quality, strong customer outcomes, and effective execution across both new and existing customers. This role operates at the intersection of solution design, customer engagement, and delivery leadership, and requires the ability to lead in dynamic, consultative, and revenue-adjacent environments.

Responsibilities

• Lead and oversee complex solution design and delivery for large, multi-location SMB customers.
• Act as escalation point for solution complexity, scope challenges, and customer concerns.
• Provide hands-on leadership for high-risk or strategically important onboarding and project-based engagements.
• Guide consultants in conducting effective discovery, solution design, and value-based recommendations.
• Ensure solutions align with customer business objectives, operational realities, and product capabilities.

• Lead, coach, and support a team of Solution Consultants and Senior Solution Consultants.
• Reinforce consultative selling, stakeholder management, and solution articulation skills.
• Support onboarding, skill development, and readiness of consultants for complex SMB engagements.
• Partner with managers on performance feedback, growth plans, and promotion readiness.
• Model strong customer-facing leadership and ownership behaviors.

• Oversee delivery of project-based services for existing customers, including enhancements, expansions, and optimization initiatives.
• Ensure clear scoping, expectation-setting, and alignment across Sales, Customer Success, and Professional Services.
• Support identification of follow-on opportunities through consultative engagement (in partnership with Sales and Account Management).
• Balance new customer onboarding with existing customer project demand across the team.

• Ensure consistent use of solution frameworks, templates, and delivery standards.
• Partner with PMO to track project milestones, risks, and delivery health.
• Identify patterns in solution complexity, delivery challenges, and customer needs to inform process and enablement improvements.
• Leverage AI-assisted tools and insights to improve discovery quality, solution consistency, and risk identification.

• Partner closely with Sales, Customer Success, and Account Management to support complex SMB opportunities and expansions.
• Collaborate with Configuration and Onboarding Team Leads to ensure end-to-end delivery alignment.
• Provide structured feedback to Product teams on feature gaps, scalability needs, and recurring customer themes.
• Engage with Performance Insights to support KPI tracking and continuous improvement.

What you'll bring:

• Deep experience in consultative solution design and customer-facing delivery
• Proven ability to lead complex, multi-stakeholder engagements.
• Strong leadership capability in a player-coach or team lead role (1-2 years)
• Commercial acumen and comfort operating in revenue-adjacent environments.
• Ability to balance strategic thinking with hands-on execution.
• Strong judgment in managing scope, risk, and customer expectations.
• Continuous improvement mindset with comfort leveraging AI-enabled delivery and discovery tools.

Why this role:

• Successful delivery of complex, multi-location SMB onboarding and project engagements.
• High customer satisfaction and strong early adoption outcomes.
• Reduction in solution-related escalations, rework, and scope drift.
• Consistent achievement of team KPIs (quality, cycle time, utilization, readiness).
• Demonstrated consultant growth and readiness for senior and leadership roles.
• Positive internal and customer feedback on solution leadership and engagement quality.

Excited about this role but don't meet every single requirement?Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

NOTE: This role is supporting our petcare vertical solution https://www.togetherwork.com/vertical-solutions/pet-care/.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.