25-603.B1 - IT Support Analyst

Essential Job Responsibilities:

• Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email.
• Configure new computers and upgrade existing computers.
• Supports audiovisual technology throughout the enterprise.
• Provide corporate executive support in a professional and expedient manner
• Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools.
• Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff.
• Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level.
• Perform other support functions as directed by the Helpdesk Manager and other IT management.
• Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc.
• Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution.
• Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Contributes to team effort by accomplishing related results as needed.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities:

• Other duties as assigned by management.

Qualifications:

• Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support.
• Solid understanding of desktop computers, printers, audiovisual components, and general office applications.
• Strong interpersonal skills to effectively communicate with individuals at all levels of the company.
• Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy.
• In depth understanding of Windows desktop operating systems and utilities.
• Basic understanding of Windows server operating systems, administration and utilities.
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities.
• Proficiency in the use and application of the following software:
• Required: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices.

• Preferred: Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc.

Education Requirements:

• Required: High school diploma or GED equivalent.
• Preferred: Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field