Field Operations Support Tech (Network/Telecom Analyst I)

This is an entry-level position within the Information Technology Division of the Fairfax County Police Department. Under direct supervision, the position provides end-user technical support at police stations, administrative offices, and operational sites throughout the department in support of Field Operations projects and objectives, including body-worn camera systems, in-car video systems, interview room recording systems, and digital evidence management systems.

Work is performed in both office and field environments, including police stations, police vehicles, and other operational facilities, and may involve working in proximity to police equipment, such as firearms and other law enforcement tools.

Primary responsibilities include providing technical support for body-worn and in-car video cameras, camera docking stations, networking, and account management. The position maintains network-attached devices and troubleshoots networking issues in coordination with the Department of Information Technology (DIT). Additional duties include managing system user accounts by creating, modifying, and removing system permissions for camera users.

The incumbent serves as a technical liaison between field staff and the Information Technology Division, outside vendors, and DIT personnel. The position also assists team members as needed and provides technical support for special projects as they arise. Further responsibilities include delivering end-user training, developing, and distributing detailed system documentation for camera users and court support staff, and maintaining an accurate physical inventory of all equipment, including coordinating upgrades and replacements as required.

Note: This announcement will be used to fill multiple positions.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
• Provides routine support for network and/or telecommunications functions;
• Responds to and prioritizes requests from users to provide guidance and assistance;
• Adds/deletes users;
• Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
• Assists the help desk in problem determination and solution;
• Sets up, installs, and tests hardware and peripherals at user sites;
• Installs network operating system and standard programs;
• Assists in the installation of more complex software and equipment;
• Provides basic one-on-one training to users;
• Maintains system records and documentation;
• Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
• Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
• Maintains an inventory list of agency hardware and software;
• Provides assistance to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Some knowledge of communications network management and router configuration;
• Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
• Understands the PC in a network environment;
• Understands the network environment and its operation;
• Ability to install system hardware and software;
• Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to communicate effectively, both orally; and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.

PREFERRED QUALIFICATIONS:

• Experience deploying and maintaining body-worn camera systems within a law enforcement agency;
• Demonstrated experience providing technology support within the public safety sector, including law enforcement, fire, EMS, or emergency communications operations.
• Certifications: CompTIA Network+, CompTIA Security+ or CompTIA A+ certification is strongly preferred.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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