New

Desktop Support Analyst

Vaco
$30.00 - $40.00 / hr
401(k), retirement plan
United States, Texas, Dallas
Nov 27, 2025
Desktop Support Analyst Job Type: Contract to hire Location: Addison, TX Worksite Requirement: 5-days onsite Salary Conversion Target: $70,000 - $80,000 Hourly Pay Rate: $30.00 - $40.00 / hour, W2 Overview Vaco by Highspring is looking for a dependable, customer-oriented Desktop Support Technician to provide hands-on technical assistance for a client based in Addison, TX. This position supports day-to-day technology needs, resolves end-user issues, and helps maintain smooth operations across the office. This role will require working onsite in Addison, TX 5-days per week. Occasional after-hours or weekend support may be required for urgent issues or scheduled maintenance. Candidates must be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time. Key Responsibilities Provide responsive, professional support to employees in person, by phone, and through ticketing tools. Troubleshoot and resolve issues across Microsoft Windows, Apple iOS, and Android devices. Support users with Microsoft 365, audiovisual tools, and VPN connectivity. Diagnose and fix hardware problems including memory, hard drives, and peripherals. Utilize a solid understanding of Microsoft networking fundamentals when resolving connectivity or configuration issues. Perform basic cabling and workstation setup, including routing cables under desks, within cubicles, and in conference rooms. Move, install, and relocate equipment as needed (up to 20 pounds). Maintain accurate documentation and update tickets throughout the resolution process. Preferred Experience Background in customer-facing technical support or user-oriented service roles. Exposure to device deployment or management platforms. Familiarity with IT ticketing systems. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent hands-on industry experience. Minimum of two years in desktop support, IT support, or a similar technical support position. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.