Security Officer - Desk Operations Specialist

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Desk Operations Specialist in Orlando, FL, you will serve and safeguard clients in a range of industries. As a Front Desk Security Professional with Allied Universal, you will be the first point of contact at the location, providing a welcoming presence and assisting visitors, employees, and guests. Your role is primarily stationary, focusing on monitoring entry and exit points, verifying credentials, and responding to security-related incidents as needed. You will help to deter unwanted activity while delivering outstanding customer service and clear communication. Join our team where agility, reliability, innovation, and integrity drive our caring culture and commitment to putting people first.

Position Type: Full Time

Pay Rate: $18.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and visitors by carrying out security-related procedures and site-specific policies, as well as responding to emergency situations when appropriate.
• Monitor access to the location, checking credentials and verifying the identity of individuals entering the premises.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating issues as needed according to established protocols.
• Maintain accurate records and logs of all visitors, deliveries, and security-related incidents at the front desk.
• Communicate professionally with building staff, tenants, and/or visitors to address inquiries and provide directions or information as needed.
• Assist with the implementation of security-related policies and procedures specific to the location.
• Work closely with Allied Universal management and site contacts to support a secure and welcoming front desk environment.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• A state, county, or city issued security license is preferred.
• CPR and/or first aid is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.