IT Support Analyst / IT Support Specialist

22nd Century Technologies, Inc.
25-$30/hr. on W2
United States, California, Irvine
Nov 12, 2025
Job Title: IT Support Analyst / IT Support Specialist Location with zip code: Irvine, CA, 92618 Duration: 12 months + (Temp to Perm) Shift: Day Pay Rate: $25-$30/hr. on W2 Please note: Experience working with any Ticketing system. Job Description: Design, deploy and configure various customer facing infrastructures, application, and services Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours Create and deploy scalable monitoring systems for massively growing global infrastructure Write, augment, and maintain production documentations Complexity & Problem Solving: Learns routine assignments of limited scope and complexity. Follows practices and procedures to solve standard or routine problems. Autonomy & Supervision: Receives general instructions on routine work and detailed guidance from more senior members on all new tasks. Work is typically reviewed in detail at frequent intervals for accuracy. Communication & Influence: Builds stable internal working relationships. Communicates and seeks guidance/feedback regularly from more senior members of the team. Primarily interacts with supervisors, project leads, mentors, or other professionals in the same discipline. Explains facts, policies, and practices related to discipline. Knowledge & Experience: Typically requires a college degree (or equivalent) with up to one year of experience but may not have any. Has conceptual knowledge of theories, principles, and practices within discipline and industry.