Patient Service Representative - Audiology (Part-time)

The University of Missouri Columbia School of Medicine Department of Otolaryngology

The Patient Service Representative (PSR) provides essential administrative support to ensure smooth clinic operations and timely patient access to care. This part-time role is primarily responsible for scheduling patient appointments, managing referral queues, and maintaining accurate patient records. The PSR works closely with audiologists and other clinical staff to coordinate care and ensure a positive patient experience.

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Key Responsibilities

* Coordinate and schedule appointments to ensure timely access to care.
* Answer patient phone calls promptly, providing accurate information, resolving concerns, and routing inquiries appropriately.
* Process payments, collect copays, and prepare accurate billing documents.
* Validate and update patient demographics, insurance information, pre-certification, prior authorization, and referrals.
* Greet, escort, and assist patients and visitors using professional and courteous guest relations skills; maintain a positive and welcoming environment.
* Communicate expected delays to patients and ancillary departments to ensure transparency and satisfaction.
* Perform patient check-in and check-out duties, including scheduling, bumping, canceling, and tracking no-shows.
* Effectively utilize electronic health record (EHR) systems and scheduling software.
* Maintain working knowledge of office equipment (fax, copier, phone system) and troubleshooting minor issues as needed.
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Required Qualifications

* Education: High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
* Experience: Six (6) months of experience with frontline customer service and guest relations duties and skills.
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Preferred Qualifications

* Prior experience in a healthcare setting, hospital admissions, registration, or medical office environment.
* Familiarity with medical terminology, insurance processes, and EHR systems.
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Key Competencies

* Exceptional customer service and communication skills.
* Strong organizational skills and attention to detail.
* Ability to work collaboratively in a fast-paced, team-oriented environment.
* Proficiency with computers and healthcare software systems.
* Demonstrated commitment to patient-centered service and professionalism.

Shift Type: Flexible hours within standard business hours, part-time.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.

Salary Range: $14.80-$20.00 hourly
Grade:PAT-004
University Title: PATIENT SERVICE REPRESENTATIVE
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the application please provide a resume.

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.