Application Analyst - Image Management - Level I

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Title: DHTS APPLICATION ANALYST

Occupational Summary:
The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications. Provides consultation and assistance to users of radiology imaging information systems to include analyzing user requirements, testing applications, application problem resolution, training users, writing user documentation and resolving user problems.
Essential tasks/responsibilities:
LEVEL 1:
Function as an interface between the radiology clients and the health information systems division
Provides day-to day systems support, including troubleshooting and the configuration and testing of software.
Provide application troubleshooting support to other members of the Image Management Team as necessary.
Provide 24 x 7 on-call coverage for user support on a rotating basis.
Maintain best practices in providing services for customers.
Accurately record all work efforts in Service Now.
Travel throughout all facilities within DUHS to assist with Radiology Imaging Information Systems as needed.
Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality.
Interprets and analyzes systems, data, and information with supervision as needed.
Participates in planning and providing customer training sessions on system use or revisions.
Assists in making oral and written presentations to project teams and management.
Assists with tasks and portions of larger information system projects with direction.
Participates in updating system, operational and department documentation.
Recommends areas for process improvement.
Perform other related duties incidental to the work described herein.
LEVEL 2:
In addition to the duties described for the Level 1, the Level 2 will:
Coordinate application upgrades.
Coordinate and lead troubleshooting and problem resolution efforts relating to system infrastructure, security, network problems, PACS related equipment, and system functions and integration.
Write test plans and coordinate user and internal testing; resolve and re-test identified errors and problems.
Lead integration application testing.
Develop project plans and coordinate activities to track the completion and status of tasks associated with a given project.
Assist with workflow redesign with Imaging Services.
Participate in the implementation of, execution of, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance.
Participate in the implementation of, maintenance of, upgrading, and patching of systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks.
Research and remediate generic and system-specific vulnerabilities.
Identifies internal resources to build project team performance.
Analyzes, modifies, designs and researches information systems and processes as requested.
Assists in the evaluation and revision of existing information systems.
Ensures security of technology solutions following established DHTS-ISO policies and procedures.
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Initiates, writes and evaluates system, operational and department documentation.
Identifies areas for procedural improvements.
LEVEL 3:
In addition to the duties described for the Level 2, the Level 3 will:
Implement, execute, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance.
Implement, maintain, upgrade, and patch systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks.
Research and remediate generic and system-specific vulnerabilities. Proposes/Assists with vulnerability processes.
Analyze the information technology operational needs for client groups and provide guidance and training to improve workflow processes.
May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
May conduct continuing education sessions and new employee training.
Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
Has a leadership role in the evaluation and revision of existing information systems.
Coordinates and operationalizes complex projects.

Required Qualifications at this Level
Education/Training: Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
LICENSE/CERTIFICATION:
Level 1:
If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.
Level 2:
In addition to the requirements described for the Level 1, the Level 2 requires: Certification in an area of application support of a technical or support nature preferred. CIIP certification preferred.
Level 3:
In addition to the requirements described for the Level 2, the Level 3 requires: Certification in an area of application support of a technical or support nature strongly preferred. CIIP certification preferred.

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Experience: Level 1 - One year experience desired beyond the minimum education (or equivalency) requirement.
Level 2 - Two years of related experience is required.
Level 3 - Four years of related experience is required.

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Skills: Level 1: Project management skills, excellent analytical, verbal and written skills, positive outlook. Strong computer skills; including the latest Microsoft operating systems and Microsoft Office suite of products.
Level 2: In addition to the requirements described for the Level 1: Experience with design, implementation and support of Windows operating systems. Experience with supporting applications in virtualization strategies across multiple technologies/platforms. Experience managing an enterprise system in a demanding environment. Knowledge of: PACS, imaging modalities, Visage Radiology Viewer, advanced imaging/3D applications, cloud-based image sharing applications, DICOM image routing, vendor-neutral Archive and EPIC experience.
Level 3: In addition to the requirements described for the Level 2, the Level 3 requires: Advanced technical consultation and support experience. Major project management experience. Implementation of complex information systems. Previous leadership role.
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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
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Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.