Sales Manager | Courtyard Faro Blanco Resort

Job Overview:
Faro Blanco Courtyard is seeking a motivated and experienced Sales Manager to lead our sales efforts in a hybrid role that offers a blend of on-property presence and remote work flexibility. The ideal candidate will have a strong background in hospitality sales, excellent communication skills, and the ability to build lasting client relationships to help grow our business and maximize revenue.

What You'll Do:

• Maintain a flexible schedule to accommodate business needs, including weekends, holidays, and varied shifts.
• Ensure daily operational procedures of the Sales department are executed efficiently and in compliance with company standards.
• Stay fully informed of, and ensure team adherence to, all Shaner Hotels, franchise, and departmental policies and procedures.
• Maintain thorough knowledge of existing customer accounts, particularly those involving corporate clients, government agencies, associations, tour groups, sports teams, and other key segments.
• Identify and pursue new business opportunities and market segments to increase hotel occupancy and revenue.
• Develop and implement promotional packages and programs to drive business during off-peak periods, including coordinating advertising efforts through various channels (e.g., print media, direct mail, billboards).
• Represent the hotel at trade shows, chamber of commerce events, and other community or industry functions to generate business and enhance visibility.
• Foster effective communication and collaboration with the General Manager, department heads, and hotel staff.
• Proactively manage and grow accounts within assigned market segments to meet or exceed revenue targets.
• Oversee the daily operations and strategic planning of the Sales department, ensuring alignment with hotel standards and objectives.
• Perform other related duties as assigned

What We're Looking For:

• Minimum of 3 years of progressive hotel sales experience
• Experience in selling weddings is a plus, but not required
• Strong verbal and written communication skills, with the ability to interact professionally with guests, colleagues, and management.
• High school diploma or equivalent required; bachelor's degree in hospitality management, business, or a related field preferred.
• Bilingual in English and Spanish is a plus.
• Knowledge of local market conditions and economic factors.
• Solid understanding of hotel operations and the sales cycle.
• Proficiency in reading and interpreting business documents such as safety protocols, operating procedures, banquet event orders (B.E.O.s), and reports.
• Skilled in preparing routine reports, correspondence, and delivering presentations.
• Familiarity with sales and marketing tools and techniques.
• Understanding of client needs and the ability to recommend local events or attractions to enhance the guest experience.

Why Join Us?

• Work in paradise with breathtaking ocean views and a vibrant island culture.
• Shaner Hotels is committed to promoting from within. As a member of our team, you'll have access to extensive training, professional development programs, and opportunities for career advancement.
• You will be joining a group of passionate professionals dedicated to creating exceptional guest experiences.
• Competitive salary and bonus potential, along with excellent benefits
• We celebrate diversity and promote an inclusive, positive workplace culture where all team members are encouraged to thrive.