Ames Operations - Quality Supervisor

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Ames Tools Corporation, a GMS Company, is the leading provider of automatic taping and finishing (ATF) tools, supplies, and training to the professional drywall finishing industry.

GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.

Position Summary:

The Quality Supervisor is responsible for ensuring that the company's products and services meet the established quality standards. They oversee the quality assurance processes and identify areas for improvement.

Duties and Responsibilities:

• Develop and implement quality policies and standards.
• Monitor product and service quality; identify improvement areas.
• Prepare quality reports for management.
• Collaborate with production and engineering to resolve quality issues.
• Build and maintain relationships with vendors and customers.
• Train and supervise quality assurance staff.
• Ensure regulatory compliance.
• Conduct daily inspections of incoming materials and first articles.
• Maintain quality files and inspect production parts, reporting errors.
• Manage Non-Conformance reports and QC hold areas.
• Participate in inventory processes, including cycle counting.
• Assist in product development and improvements.
• Engage in continuous learning through training.
• Perform additional tasks as assigned by Project Engineer or Operations Management.
• Communicate effectively with managers, clients, and the public.

Basic Qualifications:

• Bachelor's degree in a technical field or equivalent experience.
• 5+ years in quality control, ideally in manufacturing.
• Strong leadership, problem-solving, and attention to detail.
• Excellent communication and collaboration abilities.
• Proficient in Microsoft Office, especially Excel; experience with Q/Q and statistical software is a plus.
• Familiarity with Six Sigma and/or Lean methodologies preferred.
• Proficient in QC measurement tools (height gauges, calipers, etc.).
• Ability to read and interpret technical documents and regulations.
• Strong writing skills for reports and manuals.
• Capable of effectively presenting information and addressing questions.
• Competence in mathematical concepts, including statistics and geometry.
• Understanding of in-house ERP and CAD systems for basic tasks.

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

We are a smoke-free workplace committed to providing a safe and healthy environment for all. Smoking, including the use of e-cigarettes, is only permitted in designated areas and is prohibited in and around all company buildings, vehicles, and workspaces. Violations of this policy may result in disciplinary action.