Mobile Customer Service Representative

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

This position reports to the assigned Donor Services Supervisor. Responsible for greeting and registering donors.

Essential Functions:

Greet and register all presenting donors professionally. Provide customer service by
acknowledging the donor in a respectful manner, and striving to provide each donor with a positive
and pleasant experience which would encourage his/her return.
• Observe all safety/OSHA policies and FDA and AABB guidelines & regulations. Adhere to all SOP
  associated with the registration process. Foster team work and the ability to work well with
  different personality types, adaptable to different working surroundings, flexible and dependable, as
  well as able to meet irregular working hours, including weekends. Demonstrate knowledge of and
  accurately complete specific paperwork associated with directed, autologous & therapeutic donors.
• Maintain donor/patient confidentiality at all times.

Non Essential Functions:

• Assist with treatment of donor reactions as necessary. Maintain neat, clean work space. Assist in
  restocking, careful set up and packing up equipment, and oversee refreshment area as
  appropriate.
• Perform any other duties as requested by Donor Services Supervisor or Management team.

Education:

High school diploma or equivalent required.

Superior customer service skills are essential in this role;

The individual must be well organized, attentive to detail, adapt easily to varied work conditions and scheduled hours,

Adapt easily to change; must present with pleasant, positive attitude; demonstrate honesty and dependability.

Must be able to fluently speak, read, write, and comprehend English.

This position is full-time and the proposed pay rate for this position is $18.02.