New

Customer Service Representative

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Orlando
Oct 11, 2025
Job Title: Customer Service Representative Location: 100% Remote (Must reside in PA, MD, VA, FL, or DC) Placement Type: Contract to Hire (4-6 Months Temp to Perm) Pay Range: $18.00 - $22.00/hour USD Position Summary: We are seeking Customer Service Representatives to join a remote support team for a healthcare-related client. This entry-level role is ideal for individuals passionate about customer service and healthcare. Representatives will handle inbound inquiries from members, providers, and internal stakeholders via phone, email, and chat. The role requires strong communication skills, attention to detail, and a commitment to providing exceptional service. Key Responsibilities: * Respond to customer inquiries via phone, email, and chat in a professional and timely manner * Provide accurate information regarding Medicare, insurance, and health plans * Resolve issues efficiently while maintaining a high level of customer satisfaction * Document all customer interactions in the service database * Adhere to compliance standards and internal policies * Demonstrate accountability and active listening in all communications Required Qualifications: * Minimum 1+ year of experience in a customer service or call center environment * Prior experience with health plans or payors is required * Strong verbal and written communication skills * Ability to work independently in a remote setting * Professional demeanor and reliable attendance * Must reside in PA, MD, VA, FL, or DC Preferred Skills: * Experience in healthcare customer support * Familiarity with operations coordination or systems support * Additional exposure to insurance or Medicare-related inquiries Work Environment & Schedule: * 100% Remote - Equipment provided upon successful onboarding * Interviewing ASAP * 2-month training class provided * Call center hours: 8 AM - 8 PM, 7 days a week * Must be available to work 40 hours/week across 5 days, with flexibility within operating hours * Rotating weekend schedule - every 2nd or 3rd week Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.