Remote New

Senior Applications Analyst (Epic Wisdom)

Delta Dental of California
$80,500 - $174,300
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States
Oct 11, 2025
JOB DESCRIPTION We are seeking a skilled and experienced Senior Applications Analyst with expertise in Epic Wisdom to join our dynamic team. This Epic Applications Analyst will play a critical role in the implementation and installation of Epic applications, including module upgrades, new components, and modifications. The position is responsible for workflow configurations, go-live support, and ongoing client support. You will also configure application settings and validate configurations. This is a senior role within Epic Practice Management system products. As an Application Analyst, you will collaborate with cross-functional teams, analyze business processes, and implement solutions to enhance the efficiency and effectiveness of our Epic Wisdom applications. This is a hybrid* role that requires you to work onsite at our office for 2-3 days per week. Candidates residing near Oakland, CA are highly preferred.* This position does not offer work visa sponsorship RESPONSIBILITIES Epic Wisdom Implementation: Lead the end-to-end setup and implementation of the Epic Wisdom system, ensuring alignment with organizational goals and industry best practices. Collaborate closely with project stakeholders, including clinical staff, IT professionals, and business analysts, to gather requirements and customize the system accordingly. Familiarity with dental practices' workflows particularly interaction of clinical users with scheduling and billing team, patient experiences within the organization Configuration and Customization: Configure Epic Wisdom modules to meet the specific needs and workflows of our healthcare organization. Implement customizations and enhancements to optimize system performance and usability. Training and Knowledge Transfer: Develop and deliver comprehensive training programs for end-users, ensuring a smooth transition to the new Epic Wisdom system. Facilitate knowledge transfer sessions to internal teams, empowering them to effectively manage and maintain the system post-implementation. Collaboration and Communication: Work closely with the IT team to integrate Epic Wisdom with existing infrastructure and other healthcare information systems. Provide regular updates on implementation progress, addressing challenges and ensuring effective Epic Wisdom System Support: Provide day-to-day support for the Epic Wisdom application, addressing end-user issues, troubleshooting problems, and ensuring system stability. Collaborate with technical teams to resolve any infrastructure-related issues affecting the Epic Wisdom system. System Optimization: Analyze and evaluate existing Epic Wisdom workflows, identifying areas for improvement and optimization. Work closely with end-users and stakeholders to understand their requirements and implement enhancements to streamline processes. Implementation and Upgrades: Participate in the planning and execution of Epic Wisdom system upgrades, ensuring a smooth transition and minimal disruption to operations. Collaborate with the IT team to implement new modules and features within the Epic Wisdom application. Training and Documentation: Develop and deliver training programs for end-users on Epic Wisdom functionalities and best practices. Create and maintain comprehensive documentation for Epic Wisdom configurations, workflows, and customizations. Collaboration and Communication: Collaborate with other IT professionals, clinical staff, and business analysts to gather requirements and translate them into actionable plans for the Epic Wisdom system. Communicate effectively with all stakeholders, providing updates on project statuses, issue resolutions, and system improvements. QUALIFICATIONS Minimum of 5 years of professional experience as an Epic Applications Analyst, with a strong focus on Epic Wisdom modules. Epic Wisdom certification required. Familiarity with other Epic applications. Strong analytical, problem-solving, and data interpretation skills to form actionable suggestions supporting business requirements. Excellent communication, influence, presentation, team, and interpersonal skills; able to present goals, project scope, and requirements to any level in the organization. Experience with healthcare information systems in a clinical setting (preferred). Ability to conceptualize business problems and develop out-of-the-box solutions. Champion of change, process improvement, and best practices for both business and technical teams. Ability to train, lead, and mentor others by sharing subject matter expertise and knowledge. Strong multitasking abilities with project management skills. Leading, coordinating, and facilitating effective meetings. User-focused design and data visualization skills. Proficiency and demonstrated experience with analytics tools. Understanding of system build, end-user workflows, and patterns of use. Ability to understand stakeholder needs and demonstrate creative thinking to provide innovative solutions and recommend system and process enhancements. Ability to offer solutions to resolve risks, conflicts, and assumptions. Strong research skills with the ability to gain an overview and dive into details independently. Moderate experience with agile methodologies (Kanban boards or Sprints). Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $80,500 - $174,300 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply