Enterprise Project Management Associate

Position Overview: The Enterprise Project Management Associate manages cross-functional initiatives that drive operational efficiency, enhance client experience, and support strategic transformation across the organization. This role will support and oversee enterprise-wide projects - from technology implementations and platform enhancements to service model improvements.

Key Responsibilities:

* Managing projects including technology initiatives and process improvement efforts.

* Partner with Program Manager, Project Management Office & Client Experience to advance departmental process improvement and client experience initiatives.

* Assist in the execution of high-impact programs including call center transformation, AI integration, and survey deployment.

* Manage enterprise-wide initiatives from planning through execution, including technology implementations, platform enhancements, and service model improvements.

* Develop and maintain detailed project plans, timelines, and deliverables; ensure alignment with business objectives and regulatory requirements.

* Collaborate with stakeholders across departments to define project scope, success metrics, and communication strategies.

* Assist in identifying and implementing automation and innovative process solutions that improve efficiency, reduce manual work, and support scalable operations.

Qualifications:

• Bachelors degree or related experience is required.
• 1-2 years of Project management experience required.
• Project Management certifications preferred(Six Sigma, Aglie/Scrum, PMP, etc)
• Demonstrates analytical thinking and initiative, with 1-2 years of experience collaborating across multiple levels of management and stakeholder groups within an organization.
• 1-2 years' experience with project tools (ex:Monday.com, MS project, Project Place, PPM Prof)
• MS Office experience required
• PowerBi experience preferred