PC Technician, Mid

Key Role:

Performs a variety of services in support of end users or missions for the various components and commands residing at the locations assigned and as directed by leadership.Manages and provides day-to-day support for end user devices that provide local or remote access, whether using wired or wireless connectivity. Provides troubleshooting and resolves technical issues. Conducts application and data migration necessary as a result of a hardware or software IMAC or re-installation. Troubleshoots and repairs software and network connectivity issues. Builds, configures, and tests IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements. Plans, engineers, coordinates, installs, or manages equipment installations. Recommends upgrades to and replacements in accordance with policies and procedures. Integrates, tests, and verifies VDI client hardware and software.

Basic Qualifications:

• 3+ years of experience with troubleshooting IT hardware, software, and VDI client hardware and software

• Experience using Remedy for receiving, documenting and closing tickets

• Knowledge of SCCM, McAfee, InTune, Forescout, Tiviolo, or Hypori

• Ability to oversee and guide junior technicians in day-to-day duties

• TS/SCI clearance

• HS diploma or GED and 8+ years of experience as a PC Technician, or Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) field and 3+ years of experience as a PC Technician

• DoD IAT Level II Certification

Additional Qualifications:

• Experience working in a government environment

• Possession of excellent customer service skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.