Service Manager

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting an experienced Service Manager to lead our Engine Rebuild facility in Waller, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines, with a strong preference for candidates experienced in 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you will own safety, quality, throughput, and customer satisfaction while driving continuous improvement, profitable growth, and employee development.

Top Benefits for Service Managers:

* Great Work-Life Balance
* Tuition Reimbursement
* Vast Growth Opportunities
* Leadership Training Programs
* Job Stability
* Full-Time Benefits: Medical, Dental, Vision
* 401(k) with Employer Matching
* Paid Vacation, Sick Time & Holidays

What You'll Do as a Field Service Manager:

• Provide day-to-day leadership for supervisors/technicians; set goals, coach, and develop talent
• Manage shop operations for safety, quality, on-time delivery, and cost targets
• Champion Lean/continuous improvement to reduce waste and increase throughput
• Monitor business financials (labor efficiency, margins, inventory, absorption) and take action
• Elevate the customer experience-set standards, resolve escalations, and maintain service quality
• Build new business opportunities in partnership with sales and product teams
• Ensure compliance with company/DOT/safety policies and documentation requirements

Service Manager Requirements:

• Bachelor's degree in an industry-related field or 5+ years of technical management experience
• Advanced knowledge of diesel and natural gas engine systems
• Proven experience leading field-based engine or generator service teams
• Background in industrial power systems, oil & gas, or generator service industries
• Familiarity with Caterpillar service platforms (SIS and DBS preferred)
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure
• Passion for delivering technical excellence and service leadership

Check out the Mustang Cat Anthem to see our mission in action!

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Mustang Cat is an Equal Opportunity Employer.