Case Manager Lead

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Case Manager Lead provides leadership and oversight to Case Managers supporting the Non-Congregate Sheltering (NCS) and Direct Housing (DH) programs. This role ensures consistent, high-quality delivery of case management services to disaster-affected clients while maintaining program compliance, documentation accuracy, and adherence to FEMA and State guidelines.

Essential Job Functions:

Supervise and mentor Case Managers, ensuring case work activities are performed in accordance with program policies, FEMA guidance, and client confidentiality standards.
• Oversee the development, review, and quality assurance of client Transition Plans and Permanent Housing Plans to ensure accuracy, completeness, and feasibility.
• Conduct regular case file audits to confirm compliance with documentation, outreach frequency, and reporting standards within the digital system of record.
• Coordinate and assign caseloads, ensuring balanced distribution and adherence to the established case worker-to-client ratio (1:20).
• Review and approve client notes, Occupancy Agreements, and progress updates entered into the case management system.
• Provide technical guidance to Case Managers regarding complex eligibility issues, documentation requirements, or client barriers to housing stability.
• Support onboarding and training of new Case Managers, ensuring staff understand program expectations, case work protocols, and data entry procedures.
• Maintain communication between Case Managers and program leadership, escalating issues, challenges, or trends impacting client outcomes.
• Facilitate weekly case conferences and team meetings to review client progress, share resources, and discuss best practices.
• Develop and maintain partnerships with FEMA, state agencies, local governments, VOADs, Long-Term Recovery Groups (LTRGs), and other organizations to support coordinated service delivery.
• Maintain a small caseload of high-priority or complex client cases requiring advanced case management support.
• Monitor client compliance trends and report non-compliance cases to management for review and determination.
• Support performance tracking, reporting, and preparation of program metrics for internal and external stakeholders.
• Perform other duties as assigned in support of program operations.

Necessary Skills and Knowledge:

• Strong understanding of FEMA Individual Assistance, Direct Housing, and Non-Congregate Sheltering programs.
• Demonstrated leadership and mentoring skills, with the ability to guide and evaluate case work staff.
• Excellent understanding of disaster case management principles, including intake, triage, eligibility, documentation, and case closure.
• Proficiency with digital case management systems and data quality control.
• Exceptional organizational, analytical, and communication skills.
• Ability to work effectively under pressure and adapt to evolving mission requirements.
• Skilled in stakeholder coordination and maintaining positive working relationships with partner agencies.
• High attention to detail and commitment to compliance and data integrity.
• Empathy, discretion, and professionalism in working with diverse, disaster-impacted populations.

Minimum Qualifications:

• Experience in case management, disaster recovery, housing assistance, or social services, including at least 1 year in a supervisory or lead role.
• Experience in disaster case work or disaster case management, long-term recovery, stakeholder coordination, data reporting, and disaster housing is required.
• Ability to pass a background check.

Preferred Qualifications:

• Bachelor's degree in Social Work, Human Services, Emergency Management, Public Administration, or a related field.
• Certification in Disaster Case Management or related field.

Pay and Benefits

The annual salary range for this position is $60,000 to $70,000.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.