New 
Regional Program Manager - Tooling and Automation
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 10, 2025 | |
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OverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. We are seeking a Regional Program Manager - Tooling and Automation to join our team to perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. As a Regional Program Manager - Tooling and Automation, you will focus on IT Break/Fix operations and provide leadership and direction in establishing program roadmaps, staffing efficiencies, process & tooling improvements, and governance for DC Operations strategy that will support our current and future growth. In this role you will work collaboratively with all CO+I stakeholders to support Availability and Growth for the organization driving excellence in service through industry best practices. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesSupport a strategic vision and implementation plan for regional data center operations that will position the organization for future capacity and growth.Plan, manage, and communicate end-to-end project plans with stakeholders and teams. Define and prioritize program(s) success criteria and performance metrics, communicating tradeoffs and delivering results.Drive continuous improvements by validating use cases and partnering with other departments to collect performance metrics.Collaborate with partners to resource plans for Break/Fix operations, program and project delivery, and ongoing operational support.Collaborate with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during Break/Fix operations and project planning and execution.Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution. Perform day-to-day project check-in and updates to manage Break/Fix and project delivery and quality. Create and maintain a program to identify best-practices, design process and procedure documents, and socialize those across the region. Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiency and productivity.Establish data analytics to evaluate the process change efficiency and effectiveness. | |