Senior Technical Support Engineer (Fluids)

Summary / Role Purpose

Join the Ansys Customer Excellence team to assist our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and impact on the success of our customers and Ansys.

This position does not qualify for immigration sponsorship.

Key Duties and Responsibilities

• Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
• Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
• Develop and strengthen long-term relationships with customers.
• Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
• Lead and initiate team projects (e.g. content creation, process deployment, etc.).
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows w