IT Services Application Supervisor

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Clinical Informatics IT Application Supervisor for Clinical Informatics is responsible for the support of informatics resources in their area(s) of responsibility, including clinical applications, third party application solutions and the EHR. This role maintains knowledge of clinical practice, regulatory requirements and a maintains a relationship with clinical operations and IT leadership. The role is accountable for promoting the understanding, integration, and innovation of clinical information technology to improve the clinician and patient experience. The Supervisor is required to work closely with Clinical and operational departments, IT, and partner organizations staff and leadership to coordinate resources, understand integration requirements between systems.

The role will partner with the IT management team to address cross-IT strategy, planning, and issue resolution. Collaborate with technology leaders, medical leaders, peers, and colleagues at our partner institutions (Fred Hutch, UWMC and CHRMC) to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research.

This position resides within Clinical IT Infrastructure and reports to the IT Applications Manager for Training.

At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.

Provide input on clinical application strategy, anticipating future technical needs to promote system usability, quality, regulatory readiness, research, and evidence-based practice.
• Manage improvement processes by analyzing problems and presenting innovative solutions to clinicians and IT leaders. This includes workflow development that support clinicians, patients, and organizational goals and strategic initiatives.
• Manage and provide communications and updates to multiple levels of the organization.
• Encourages feedback from internal and external customers, including maintaining established goals for employee satisfaction and fostering positive relationships with directly and indirectly impacted users. This includes monitoring service effectiveness, communication, identifying problems with work processes, and ensuring that customer needs are met.
• Manages daily operational work as well as core human resource responsibilities and activities: maintains staff by recruiting, selecting, orienting, and training employees; ensures staff are compliant with Fred Hutch policies and procedures; perform annual performance reviews; management of department staffing needs for daily operations.
• Assists with budget development and management.
• Help build the future roadmap to support and update or replace key legacy systems
• Provide technical support for development, test, and release activities for such projects
• Mentor staff, focusing on personal development and career aspirations, through a combination of direct feedback and coaching.

Required:

• Bachelor's degree in Health Informatics or Healthcare related field
• 5+ years of demonstrated and combined clinical and IT related experience

Preferred:

• Clinical Licensure
• Epic certification
• Knowledge of oncology Patient care services
• Experience in project management methodology principles with ability to document key supportive deliverables.
• Demonstrated experience in training clinical end-users of various levels of technical savvy.
• Demonstrated attention to detail, critical thinking, and problem-solving capabilities.
• Excellent collaboration and communication skills.
• Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements.
• Knowledge of patient care operations in outpatient or acute care and/or research setting.
• Knowledge of TJC, DOH, and other regulatory requirements.
• Ability to learn and adapt to new and changing technologies
• Strong organizational, and time management skills

The annual base salary range for this position is from $126,984.00 to $200,678.00, and pay offered will be based on experience and qualifications.

Most Fred Hutch jobs require some on-campus work. However, there may be flexibility for certain positions. Please check with the recruiter if you are an out-of-state applicant interested only in working outside of the Seattle area.

This position is not eligible for immigration sponsorship. Applicants must already be authorized to work in the US and not require sponsorship now or in the future.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).