Staff Design Project/Program Manager

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Diagnostic Engineering works throughout the service, software and engineering communities to ensure our customers have the best experience possible with their vehicle.

Collaborate and maintain an operational partnership with Software, Service Engineering, Field Diagnostics, Service Center Managers, Reliability, Engineering, Reman teams, and others to successfully execute the best customer experience as well as ensuring continued growth of Rivian.

Engage and drive accountability and actions especially with regards to service impacts on future programs. Deep engagement and understanding of the future roadmap and how Diagnostic Engineering can help shape the future vehicle ownership and serviceability. Ensure current vehicle programs are engaging Diagnostic Engineering on current software launches, trending issues, vehicle diagnostic challenges, vehicle controls software and other software/engineering/field issues.

• Collaborate with related stakeholders across Rivian Service to align on project(s) goals, prioritization, roadmaps, and track progress from concept to launch/grow/optimize each project.

• Coordinate implementation of Diagnostic Engineering requirements

• Work with Engineering teams and Field Service to develop metrics and dashboards to track progress using platforms like JIRA, Lucid, and Databrick.

• Manage multiple Jira projects to create accountability and triangulation of work product across field diagnostics, software, and diagnostics engineering

• Review current processes to identify and document bottlenecks or roadblocks to improve diagnostic time for our Technicians.

• Hold cross functional teams accountable for development on diagnostic priorities

• Ensure the field accurately captures challenges and requirements into the DE team as well as the software organization

• Help manage and define the direction of service diagnostic tools and data

• Role requires high levels of initiative, independent judgement and indirect leadership capability

• Responsible for Diagnostic Engineering deliverables status at program checkpoints and executive reviews

• Create, own, drive real time data sources to hold teams accountable for navigating rapid changes

• Establish best practices and standards of work for Diagnostic Engineering.

• Develop Service workstreams and tasks to support the vehicle development process

• Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution

• Support Dealer Field Action bulletins (safety, compliance, emission, customer satisfaction, service update)

• 6+ years of experience in Automotive, with a focus on collaboration with software development

• Technical understanding of vehicle systems and development

• Proficient in Jira, Lucid, Databricks, other data management tools

• Strong leadership capability.

• Strong collaborator, with a willingness to drive change.

• Strong program management and timeline/task execution (able to drive to critical path)

• Experience leading teams with a proven track record in an automotive or high-tech environment.

• Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment.

• Ability to define critical aspects of schedule and determine critical path.

• Ability to lead through influence, not necessarily reporting structure.

• Ability to evaluate and adjust priorities as urgent issues arise.

• Strong written and verbal communication skills.

• BA or BS in a related discipline preferred.

Salary Range for California Based Applicants: $149k - $187k (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.