Case Manager - Cohen Clinics

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 patients/year or 70 patients at a time (based on expected utilization levels).

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides comprehensive case management to veterans and their families who are seeking mental health services.
• Interviews veterans and their family members.
• Provides appropriate referrals and follow-up as necessary.
• Prepares and maintains confidential case records and documentation in the electronic health record.
• Consults with service providers and community partners on resource-related issues.
• Ensures confidentiality and controls access to sensitive information.
• Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
• Develops network of trusted contacts within organizations in which to refer and coordinate care.
• Participates in multidisciplinary team meetings.
• Establishes and maintains follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs.
• Assists veterans and their family members in navigating service providers across multiple systems of care.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and experience working with local social service, public health, and VSO organizations and resources.
• Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment.
• Excellent written and oral communication skills.
• Must be highly organized, detail oriented, and reliable.
• Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.
• Demonstrated ability to remain calm in the midst of difficult circumstances and emergencies. Flexible and able to adapt to change. Ability to respond in a professional manner in all situations.
• Working knowledge of Outlook, Word and Excel; PowerPoint a plus. History of documenting within an electronic health record preferred.
• Ability to think analytically and evaluate the impact of case management recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems.
• Strong math skills. Ability to assist veterans in developing a budget.
• Crisis management skills preferred.
• Knowledge of case management services and community resources.

QUALIFICATIONS

Education Level

Bachelor's Degree in Social Work, Sociology, Psychology or related field required; Master's Degree preferred.

Years of Experience

One year or more case management experience. Three years preferred. Two or more years in a customer service focused environment. Experience working with a military or veteran population is preferred.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.