Customer Success Partner

Customer Success Partner

The Woodlands, TX

We Offer

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Role Overview

• Serve as the first point of contact for new customer accounts, supporting sales reps with business that does not yet have an assigned CSP.

• Act as a go-to resource to initiate the contracting process and ensure smooth onboarding.

• Work across a variety of customers and products, with flexibility to adapt to different needs.

• Manage a select portfolio of permanent accounts as assigned.

Key Responsibilities

• Partner with sales to launch new customer accounts, guiding them through the contracting process and ensuring timely, accurate execution.

• Nurture customer relationships to drive high satisfaction and retention levels.

• Manage required space allocations in compliance with internal processes.

• Support tender negotiations by handling credit requests, BAF requests, NAP management, and coordinating with TCM on opportunity updates in SFDC.

• Assist with Logistics & Services (L&S) negotiations and quotations, aligning closely with TCM and Product teams.

• Lead contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate FMC filing, and obtaining customer signatures.

• Oversee Ocean contract management, including rate reviews, BAF updates, lane changes, and ensuring extensions are executed.

• Manage waiver requests within the GAM process.

• Track customer performance with proactive follow-up on forecasts.

• Facilitate customer escalations and manage internal resolutions.

• Ensure invoice quality and monitor vendor performance.

• Handle all customer lift reporting requirements.

Ideal Candidate

• Flexible and adaptable, able to support multiple customers and products.

• Quick learner who can manage competing priorities with accuracy and efficiency.

• Strong customer focus with excellent problem-solving and relationship-building skills.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range: $50,000-$60,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.