Administrative Assistant

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: Monday, September 15^th, 2025, or upon receipt of 50 applicant submissions

Administrative Assistant

Aging & Disability Resource Center (ADRC)

Hourly Pay Range: $19.88 - $29.83

Job Summary: The Administrative Assistant will support quality initiatives, process collection of data, create reports for all ADS employees and customers. This position will also assist customers with fair hearing request as well as with other services available in the ADRC, AAA, and APS. The Administrative assistant is also responsible for answering phone calls and entering records into computerized tracking system.

Job Duties:

• Provide assistance with fair hearing cases. Describe fair hearing eligibility and process criteria to customers. Obtain customers information for rescreening to correct any errors in determining eligibility for Publicly Funded Long-Term Care (PFLTC).
• Create tracking documents for monthly QI Reports and provide support for QI meetings and project. Assist with ADS surveys and collection of data on customer experience with all aspects of services.
• Utilize investigative techniques to access CARES, Forward Health, Electronic Case File (ECF), Peerplace or any other State and/or County owned system and correctly identify barriers with PFLTC enrollment. Navigate clients through obstacles to get to the optimal system of care.
• Attend regularly scheduled trainings and meetings with service area supervisor, State and County staff and community stakeholders.
• Monitor the IRIS start date inbox for PFLTC enrollments daily. Ensure proper documents are sent to the programs.
• Performs all other general office support as assigned. Support priority projects as determined by immediate supervisor or ADRC leadership.

Minimum Qualifications:

• Current resident of the state of Wisconsin
• High School diploma/GED equivalent.
• At least one (1) year of office work experience.
• Advanced knowledge of all MicroSoft office products including Excel, Word, Outlook and Teams.

Preferred Qualifications:

• Experience working with individuals' w/ disabilities and over the age of 60.

Knowledge, Skills and, Abilities: Demonstrated communication skills and experience working in a high pace, demanding team environment. Ability to follow simple instructions; create reports, short correspondence, and memos; able to prepare and/or write communication pertaining to complex topics; ability to conceptualize, be creative, problem solve, be pragmatic, and assertive; ability to maintain a continuing working relationships which can have a significant effect on the success of the organization; skilled in the use of PC's, laptops and cell phone; ability to work effectively and harmoniously with peers and client departments; ability to maintain sensitive or confidential information.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.