Product Support Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

We are looking for a Product Support Representative to join our Macro Helix team. The Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B Federal Government Program software.

Call Center environment: This position will be a shift between 7:00 a.m. - 9:00 p.m. (CST) Monday-Friday and on call for weekends and holidays on a rotating shift. There will be an office requirement once quarterly.

Key Responsibilities

• Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relation to 340B Architect and other McKesson/Macro Helix software.

• Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.

• Provides high-level analytics, reporting, and other support as needed.

• Builds and enhances customer relations to promote program success and product improvement.

• Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Critical Skills

• Product applications support experience

• Experience with 340B Architect and/or Macro Helix division exposure

• Strong troubleshooting, critical thinking, and analytical skills

• Strong verbal and written communication skills

• Working knowledge of a wide variety of software, hardware & PC operating systems Knowledge of the 340B program

• Demonstrated ability to handle calls & act as a resolution point for issues, & prevent issues from escalating further

• Familiar with Microsoft Office applications, strong Excel skills and familiarity with Co-Pilot

Additional Knowledge & Skills

Strong organizational skills with the ability to work through a large caseload per SLA requirements

Physical requirements

Large amount of computer-based work

Must be authorized to work in the US. Sponsorship is not available for this position.

Agency Statement

No agencies please.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!