New

HR Service Center Representative (Charlotte, NC)

United Rentals
parental leave, sick time, 401(k), employee discount
United States, North Carolina, Charlotte
Sep 04, 2025
Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a HR Service Center Representative, you will assist employees, managers and HR Business Partners (HRBPs) with inquiries/requests of limited complexity, as they pertain to HR policies/procedures, benefits, pay, HR Systems, etc. You'll triage questions/issues of a more complex nature-including HR case management work-to HR Service Center (HRSC) and functional HR subject-matter experts. You will also utilize HRSC resources/tools such as the HRSC Reference Guide, Employee Handbook, knowledgebase and policy manuals, to answer questions and resolve issues. This hybrid position is located in Charlotte, NC What you'll do: Research and resolve basic employee, manager and HRBP inquiries/requests regarding HR policies, procedures, programs and systems Respond to basic benefits inquiries from employees and managers related to eligibility, qualifying events, commuter benefits, 401(k), benefit enrollment systems, etc. Answer pay-related questions from employees and managers Provide support to employees and managers on the use of HR systems Escalate inquiries/requests of a more complex nature, to include HR case management, specialist staff located within the HR functional areas, or other SME's Support continuous improvement principles by actively participating in tier huddles Other duties assigned as needed Requirements: Associate's degree or equivalent experience, Bachelor's preferred Minimum 1 year of customer service-oriented work experience Prior experience working within a Human Resources environment strongly preferred Must demonstrate high attention to detail, excellent organization and written/verbal communication skills Solid research skills, with the ability to efficiently and effectively locate relevant information among various sources Ability to recognize and raise opportunities for improvement Works well within a team environment, partnering with other members to meet customer needs Solid PC skills; the ability to learn and maneuver around core systems Requires the ability to maintain confidential information Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.