Plastic Surgery Coord

Provides continuity of care and information of cosmetic surgery patients by performing the following duties.

• Terrace Clinic, Janesville WI
• 40 Hours/2 Weeks
• Day Shift

Essential Duties and Responsibilities

• Work in cooperation with Mercy Plastic Surgeons and Physician Assistants, Mercy Marketing, and Mercy Leadership to continuously promote the plastic surgery products throughout the Wisconsin market.
• Track cosmetic consultations and follow-up on those not scheduling surgery. Develop and maintain an adequate means to track patient profiles of those who call for general information about cosmetic surgery, attend a seminar, schedule a consult, and/or have completed the procedure. Track results.
• Follow up with patients and potential patients as necessary.
• Maintain continuous communication with cosmetic patients throughout the surgical process.
• Educate patients about the costs for any cosmetic and/or plastic surgeries, and the financial options available.
• Coordinate prior authorizations with insurance companies for cosmetic procedures when applicable. Performs per-admission functions to include insurance verification and pre-certification activities.
• Obtain appropriate signatures and required forms.
• Works closely with physician and office staff to obtain clinical information and CPT codes to obtain authorization for treatment.
• Discusses financial arrangements and obtain payment in full, for self pay patients, prior to surgery.
• Works closely with physician and office staff to schedule surgeries.
• Continuously assess the cosmetic surgery market and pricing techniques.

High School Graduate, Associate Degree preferred and/or Marketing Degree and/or
Two to four years broad-based plastics surgery experience and/or two to four years patient financial counseling experience and/or
Two to four years retail and/or management experience.

Manual dexterity to operate office equipment. This position requires the employee to frequently sit, handle, finger, feel, reach, talk, and hear. This position requires the employee to occasionally stand, walk, stop, kneel, crouch, crawl, climb, and balance. This job requires the employee to exert up to 25 lbs of force occasionally. The position frequently requires close vision and the ability to adjust focus as well as occasional distance vision, color vision, peripheral vision, and depth perception.

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.