Senior Business Process Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As a Senior Business Process Manager within the Adobe Buying Programs organization, you will play a pivotal role in driving scalable, strategic, and cross-functional initiatives aimed at transforming how we sell and enhancing the customer experience.

You will partner closely with product, engineering, IT, and various functions across Finance and Operations to implement new platform capabilities, streamline business processes, improve customer experience, and support Adobe's growth objectives.

What You'll Do

• Assess business requirements, solution design, dependencies, risks, and timelines to drive execution of large-scale transformations and product launches.
• Define and document process flows, user stories, and gap analyses to bridge current and future state operations.
• Cultivate strong cross-functional relationships and influence business partners at all levels to drive alignment and successful adoption.
• Partner with Quote-to-Cash (Q2C) internal customers to guide impact analysis, lead user acceptance testing (UAT), and change adoption that delivers measurable business value.
• Serve as a trusted advisor and subject matter expert on business processes, systems, and operational standard methodologies to help resolve both internal and customer-facing issues.
• Apply data-driven decision-making to find opportunities, set priorities, and measure outcomes.
• Manage multiple concurrent initiatives, define workback schedules, and ensure timely delivery across cross-functional teams.
• Champion continuous improvement by identifying inefficiencies and implementing scalable, sustainable solutions.

What You Need to Succeed

• 6+ years of experience in business process management, product ownership, program management, or a related operational role.
• Proven ability to lead complex, cross-functional initiatives with minimal oversight.
• Strong critical thinking and analytical skills; able to evaluate abstract or ambiguous problems and develop actionable solutions.
• Excellent communication and interpersonal skills; able to influence without authority and build trust across teams.
• Demonstrated ability to manage and prioritize across multiple assignments and deliver results in a dynamic environment.
• Experience with ERP/CRM systems (e.g., SAP, Dynamics), Microsoft tools (Excel, PowerPoint, Visio), and agile tools (e.g., Jira).
• Familiarity with quote-to-cash processes and B2B sales operations is a strong plus.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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