Supervisor, Revenue Cycle - Transactions Department

This is a full-time fully benefited day shift position located at our Scripps Corporate Offices.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Join Scripps Business Services and bring your expertise, compassion, and excellence to all we do.

As Supervisor, Revenue Cycle, you will be responsible for daily operations of the assigned Patient Financials department.

• Be responsible for mentoring/coaching as well as all aspects of performance management of staff.
• Work to ensure appropriate training and technical support is available to staff.
• Oversee and perform quality audits to assure consistency and standardization of procedures and optimizes patient experience.
• Additionally, you will ensure compliance with policies/procedures and standards of care.
• Be actively involved in improvement efforts, workflow design, and validation with input on policies and procedures.
• Play an integral role in managing departmental resources effectively.
• Perform quality audits, providing retraining or action plans as needed to improve accuracy and meet production/patient satisfaction targets.
• Generate and review reports to track performance outcomes, perform root cause analysis to identify performance improvement needs.
• Work with leadership on process improvement, tracks all efforts and outcomes.
• Monitor reports identifying additional process improvement opportunities.
• Assign work based on staffing levels and workload to optimize productivity and meet department standards.
• Communicate with customers, including clinical and non-clinical staff, physicians, and leadership, to manage department operations.
• Additionally, you will provide timely feedback to staff on job performance, improvement, or corrective actions as needed.
• Provide input on and may conduct staff annual performance evaluations.
• Be responsible for keeping abreast of current policies, practices, and procedures and guide staff.
• Assist in urgent situations requiring immediate decision-making.
• You will also be responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.

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Required Qualifications:

• 3 years experience customer service or healthcare/medical office environment, one of which in a leadership role.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• 3 years experience in financial clearance, authorizations/referrals, hospital billing, and registration in a healthcare environment.
• 3 years Epic experience
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are preferred.