CRM Systems Administrator

Wage Range: USD $76,000 - $100,350 per Year

Location: Cannon Falls, MN or Garland, TX

Type: Full Time - Hybrid (1 - 2 days per week onsite)

Schedule: Monday through Friday

Travel: 10% or less

A day in the life of a CRM Systems Administrator at Gemini includes:

• Work closely with other team members to capture business requirements and implement CRM solutions.
• Review written technical specifications and business requirements.
• Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
• Coordinate and support integration with third-party apps, plugins, and tools.
• Develop unit test plans, test harnesses, and scripts for use cases covered through Digital Experiences.
• Keep key stakeholders and direct team up-to-date on the changes/enhancements in software.
• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Provide system administration support and create user permissions, custom objects, workflows, reports, dashboards and out-of-the-box objects.
• Analyze data to provide insights into team operation, effectiveness, and productivity.
• Identify and resolve data anomalies, maintaining high data integrity.

Skills and Abilities

• Customer-first mindset with an aptitude for understanding user requirements and translating them into achievable deliverables.
• Excellent organizational skills.
• Strong analytical and prioritization skills.
• Exceptional verbal and written communication skills.
• Preference for someone with an eye for customer-centric usability.
• Passion for the business and desire to solve business problems.
• Can write user stories and learn Agile/Scrum software delivery methodologies.
• Thrives in a collaborative environment.
• Knowledge of customer acquisition and retention strategies.
• Social and emotional awareness to tailor interactions for individual customers.
• Extensive product knowledge.
• Ability to collaborate well with other customer care team members.
• Analytical and data-driven mindset.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Technology skills in CRM software.
• Offer ideas for improvement to our digital experiences.

Education and Experience

• 2+ year of HubSpot Administration experience
• 5+ years of CRM Administration experience (e.g., HubSpot, Salesforce, Microsoft Dynamics).
• Strong understanding of CRM best practices and data management.
• Experience working directly with sales teams and implementing their requirements in the CRM system.
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
• Excellent communication, collaboration, and problem-solving skills.
• Fluency in English, diligence, enthusiasm, and an interest in marketing strategy, content marketing, SEO, HR, recruiting, and tech.
• Create, manage, and help prioritize requests for the software delivery team coming from the business.
• Oversee requests to ensure they are understood, passed to software development and tested.
• Liaison with CX (customer experience), other internal stakeholders, and partners on training and feature overview to ensure adoption.

Preferred Qualifications

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

The actual title and individual compensation packages are dependent upon various factors unique to each candidate including skillset, training, transferable skills, work experience, qualifications, business needs, market demands, and other job-related reasons. The base pay range is subject to change and may be modified in the future. This role is eligible for other benefits.

How we show we care

• $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program

About Us

As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship. At the heart of our work is a simple but powerful vision: Successful Partners. Engaged People. Thriving Communities. This vision guides how we show up every day for our customers, for one another, and for the communities we call home.

• We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
• Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email;hr.dept@geminisignproducts.comor call(507) 263-3957and ask for the Human Resources Representative assigned to the location of interest.
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.