Float Customer Service Representative - Float Role - Travels to all Peds Offices in SWFL

Location: Various - Travels across all LPG Peds offices
Department: LPG Workforce Pool
Work Type: Full Time
Shift: 8:00 AM 4:30 PM (hours will vary by assignment)
Compensation: $17.34 $21.67 per hour (minimum to midpoint)

If you love working with children and families, thrive in fast-paced environments, and want a role thats never boring, this position is for you! As a Float CSR, youll be the friendly, welcoming face for pediatric patients across multiple Lee Health offices in Southwest Florida. Youll gain exposure to different teams, clinics, and workflowsbuilding both your skills and your impact.

This role is perfect for candidates who:
Are passionate about pediatrics and family-centered care
Enjoy traveling to different clinic locations (across 4 counties)
Can adapt to changing schedules and variable hours
Have strong experience in high-volume medical office or front-desk settings

• Greet and support pediatric patients and their families with compassion and professionalism

• Manage registration, check-in/check-out, scheduling, and insurance verifications in our EMR system (Epic preferred)

• Assist with billing support, authorizations, charge posting, and collections

• Keep medical records and documentation accurate and compliant

• Jump into new teams and clinics with confidence as a floating CSR

• Communicate with clinical staff to streamline patient flow and reduce wait times

• Cover shifts as assigned, including occasional weekends and holidays

Education:

• High School Diploma or GED (required)

• Associates Degree (preferred)

Experience (External Applicants):

• 2+ years of customer service experience (required)

• 3+ years in a busy medical office/front desk (highly preferred)

• Epic EMR knowledge (preferred)

Experience (Internal Applicants):

• 1+ year in scheduling/registration; CSR experience preferred

Skills & Qualities:

• Exceptional customer service and computer skills

• Strong multitasking, problem-solving, and critical thinking abilities

• Reliability and flexibility, including weekends/holidays when scheduled

• Positive, team-oriented mindset with empathy for children and caregivers

• Primary hours: 8:00 AM 4:30 PM (may shift depending on assignment)

• Float coverage at pediatric and family-focused sites across four counties

• Reports to Manager/Supervisor

• Submit your most up-to-date resume (including employment dates)

• Answer all application questions fully for best consideration

• Be prepared to share your pediatric care experience, travel flexibility, and EMR skills during the interview

Join Lee Healths Workforce Pool and make a meaningful difference in the lives of children and families across Southwest Florida.

Lee Health is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.