Customer Care Associate

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Idaho, Meridian
Aug 22, 2025
Job Title: Customer Care Associate Job Description This onsite position assists the Customer Service and Sales/Account Management teams with an important seasonal project. You will be engaging with customers who recently signed up for a Medicare Advantage insurance plan, responding to their inquiries following an automated welcome message. Utilizing a call script, you will represent the organization, share available tools and resources, and, if necessary, coordinate a follow-up call with an experienced team member to address any plan-related questions. Your duties will include documenting notes and updating member information during and after each call. Adhering to performance guidelines and scheduling is crucial as we strive to provide excellent service levels. Join our team and help us make a difference in our communities while enjoying meaningful work and a supportive environment. Responsibilities * Engage with customers who signed up for Medicare Advantage insurance plans. * Respond to inquiries using a call script. * Represent the organization, sharing tools and resources available to members. * Coordinate follow-up calls with experienced team members for further assistance. * Document notes and update member information during and after calls. * Adhere to performance guidelines and scheduling to ensure excellent service levels. Essential Skills * High comfort level with receiving/making calls and following a call script. * Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, or medical office. * Excellent verbal and written communication skills. * Proficiency in digital literacy, including Microsoft Office Suite, data entry, and using multiple software applications simultaneously. * Strong general computer skills, including internet/intranet navigation. * Effective problem-solving and basic math skills. Additional Skills & Qualifications * Experience in marketing, sales, prospecting, cold calling, and insurance. * Help desk support and customer support experience. Why Work Here? This position offers the opportunity to work for the state's largest health insurance company, with potential for permanent placement based on performance. Join a team that values meaningful customer support and community impact. Work Environment The role includes a 10-day, paid training class from Monday to Friday, 8:00 AM to 5:00 PM. Post-training, work hours will be within Monday to Friday, 8:00 AM to 5:00 PM, with occasional overtime. The environment is collaborative and supportive, focusing on teamwork and excellent customer service. Job Type & Location This is a Contract position based out of Meridian, Idaho. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Meridian,ID. Application Deadline This position is anticipated to close on Sep 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.