Senior Claims Advocate

Senior Claims Advocate for our Cyber Practice

Would you like to be a part of Aon's Cyber team that is innovative and industry leading?

Do you have a passion for claims and love working with clients?

This is a hybrid role with the flexibility to work both virtually and from our New York, NY or Chicago, IL office locations.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Handle the claims process for corporate clients from start to finish, including advising carriers of new claims
• Be a resource and guide to clients navigating a cyber incident
• Follow up for acknowledgment letters and coverage positions from insurers
• Assist clients and brokers on coverage issues for Cyber, E&O, Media policies
• Request and provide status updates from clients to insurers
• Seek consent for retention of defense counsel and settlement opportunities
• Establish lines of communication between clients and insurance carriers
• Serve as a client advocate with the insurers
• Take initiative and aggressively solve problems for clients
• Maintain up-to-date records, including file maintenance and computer data maintenance
• Timely and accurately collect claim data and otherwise contribute to data and information produced by Cyber Solutions for the benefit of business partners and clients
• Coordinate with broader Cyber Solutions reactive and proactive cyber capabilities
• Be accurate, responsive, consistent with customers; ensure high-level of customer service
• Build and maintain good working relationships and communication with internal and external business partners and clients
• Any and all other responsibilities as deemed necessary by supervisor to achieve the purpose of the job

How this opportunity is different

Our approach to claims management is quite simple: through hard work, dedication, and creative thinking, we can help our clients achieve favorable claim resolutions. We are proud of the investment our firm has made in this valuable client resource and truly believe Aon's Cyber Legal and Cyber Claims Practice Group is a significant competitive advantage for our clients.

Skills and experience that will lead to success

Required Experience and Skills:

• 2+ years claims, insurance or legal experience preferred, cyber experience a plus
• Outstanding communication and interpersonal skills
• Customer focused and strong customer service skills
• Ability to take initiative and problem solve
• Collaborative
• Attention to detail
• Ability to prioritize tasks and perform in a high-paced environment
• Must possess Microsoft Word and Excel computer skills

Education: Bachelor's degree or equivalent years of proven experience

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $90,000 - $125,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The salary range reflected is based on a primary work location of New York, NY. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

#LI-KA1

#LI-HYBRID