Position Summary:
We have an exciting opportunity to join our team as a Training Supervisor.
The Training Supervisor will oversee and support the training program by coordinating and delivering training program requirements for the Central Billing Office in Boynton Beach, FL. At the fundamental level of the role, the Training supervisor is responsible for directly supporting the Trainers on the training team while assisting in day-to-day supervision of training performance and assigned tasks. The Training Supervisor's primary objectives will be to ensure the Training Team is continuously and timely completing all training and assigned tasks. The individual will also be responsible for identifying trending training areas of opportunity, working closely with operations, QA, and practice relations to communicate areas of opportunity.
Job Responsibilities:
* Assess and contribute to the Training Program for the Access Centers by regularly reviewing program materials, ensuring processes are documented and updated, validating completion of fundamental coaching to trainers, and leading various meetings.
* Act as the subject matter expert for questions pertaining to patient experience and the Training Program, responding to first-level inquiries, questions, and escalation of issues.
* Represent the Training team by going to various meetings and site visits to support ongoing initiatives, provide updates, and guidance as needed. This includes traveling to NY and NV.
* Assist with coaching and development for Trainers, including onboarding, coaching, and feedback related to execution of job responsibilities, and action plans for knowledge and skill enhancement.
* Work in partnership with the QA team and Operations team to identify additional training opportunities or training needs, including workflow optimization opportunities.
* Develop, maintain, and approve related curriculum, quick reference guides, instructor/participant guides, business case exercises, job aids, etc.
* Conduct trainings, as needed.
* Conducts follow-up studies of completed training to evaluate and measure results.
* Manage performance and administer improvement plans and/or corrective action as appropriate.
* Demonstrate behavior consistent with NYU FGP mission, vision, goals, objectives, and patient care philosophy.
* Provide an excellent experience to NYU FGP patients, customers, and providers.
* Demonstrate regular, consistent, and punctual attendance.
* Adheres to Access Center policies and procedures.
* Perform other duties as assigned particularly as it relates to the start-up demands of this new Contact Center. All those in leadership roles are expected to take on additional duties as necessary.
Minimum Qualifications:
Must have a minimum of two years experience working as a Learning and Development/Training Supervisor along with three years as a leader of others. Must have strong verbal and written communication skills. Demonstrate strong interpersonal skills and ability to analyze issues quickly and identify the best solutions. Demonstrate the ability to present information in a classroom or remote setting to adult learners. Be a high-performing PC user with intermediate Microsoft Excel, PowerPoint, and Word knowledge. Experience in a Customer Service, Professional Billing, or Contact Center environment is required. Healthcare industry experience within these settings is preferred. Must be familiar and proficient in instructional design principles, adult methodologies, learning management systems and other training technology platforms.
Preferred Qualifications:
1.Education: Bachelors degree with preferred coursework in adult learning theory, training and development, performance technology, instructional systems, or instructional design. Formal certification in learning and development programs.
2. Healthcare Exposure: Ideally, experience within a healthcare facility (hospital, clinic, or primary care practice) is highly valued, though not mandatory.
3. Contact Center Understanding: Functional knowledge of Contact Center trends, practices, training initiatives, and quality programs, recognizing the unique challenges faced by frontline staff.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
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NYU Langone Florida
Aug 21, 2025