New

Mortgage Call Center Rep

TEKsystems
$21.61 - $23.32 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Indianapolis
Aug 21, 2025
Three different roles open! Please read through them carefully. These positions are fully onsite. Job Description ENTRY-LEVEL CSR ($21.61/HR): * Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service. * Respond to inbound calls, emails, and voice mails following Standard Operating Procedures * Answers routine questions from the general public on FHA mortgage programs and HUD properties. * Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided. MULTI-FAMILY OPENINGS ($23.33/HR): * Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. * You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. * This team will be taking calls from people being evicted or people who are homeless and looking for resources - empathy is a must! * Field phone calls on multifamily rental requests including tenant complaints * Provide information and resources to customers to deliver customer service excellence MORTGAGE CSR ($23.33/HR): * The CSR rep would only need to have mortgage background. It could be FHA, conventional, VA, etc. It is preferred if they have FHA, but not required. * A successful candidate needs knowledge of loan terminology and processes, so they understand what the lending industry client is requesting and can ask clarifying questions if needed * The CSR would then look this information up in a Knowledge Base and provide it to the caller. * Some FHA lenders have their own loan requirements which are more restrictive than FHA, so we stress the requirement to only use FHA approved FAQs for accuracy. * Inbound call center handling HUD/FHA inquires as a liaison between the government, public, and industry with the US Department of Housing and Urban Development * Answer inquires with underwriting guidelines for Federal Housing Administration for mortgages and property requirements for insurance * Support in all areas of using FHA Connection online website to assist lenders with insuring their mortgages and maintaining the servicing of their loans * Interact with all aspects of a HUD home from how to purchase, status of properties, realtors to be HUD approved and their re certification requirements * Assisting real estate appraisers with FHA guidelines support and requirements to be FHA Approved Top Skills Details customer service, call center, customer support, Bilingual CSR Qualifications MUST HAVE EXPERIENCE FOR ENTRY LEVEL ROLE -High School Diploma or GED -2 years of Customer Service Experience in Call Center Setting -Reliable transportation -Open to working between 8am-8pm - Bilingual MUST HAVE EXPERIENCE FOR MULTI FAMILY ROLE - Be able to work until 8:00pm starting out - 2 years of property management experience - 1 year of contact center experience or telephone customer service experience (think receptionist, admin, etc.) - HS Diploma or GED MUST HAVE EXPERIENCE FOR MORTGAGE ROLE - Be able to work until 8:00pm starting out - 2+ years of mortgage experience (loan processor, junior underwriter, loan officer, loan servicing, loss mitigation specialist, etc.) - HS Diploma or GED #priorityeast Pay and Benefits The pay range for this position is $21.61 - $23.32/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Sep 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.