New

Helpdesk Analyst

TEKsystems
$45,000.00 - $55,000.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Baltimore
Aug 21, 2025
Our client is seeking a technically skilled IT Helpdesk Analyst to deliver Tier 1 and Tier 2 support for approximately 175 end users. The role begins with phone/remote support, focusing on software and hardware troubleshooting, and transitions into a hybrid model that includes onsite visits for hands-on technical assistance. Travel to client sites is required. Responsibilities: Respond to 30-40 support requests daily via phone and ConnectWise ticketing system Troubleshoot and resolve issues related to: * Windows 10/11 operating systems * VPN connectivity and remote access * Active Directory user and group management * Network peripherals (printers, scanners, etc.) * Provide phone and onsite support for: * Windows Server environments * DHCP/DNS configuration Required Qualifications: 1-2 years of experience in a corporate IT helpdesk or technical support role Proficiency with ConnectWise or similar ticketing systems Strong knowledge of: * Windows desktop environments * VPN technologies (e.g., Cisco AnyConnect, Fortinet) * Active Directory and Group Policy Pay and Benefits The pay range for this position is $45000.00 - $55000.00/yr. * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Baltimore,MD. Application Deadline This position is anticipated to close on Aug 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.