New

Service Desk Analyst

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Westlake
Aug 21, 2025
Service Desk Analyst Join a fast-paced, 24/7 technical support team providing real-time assistance to internal users across a diverse operational environment. This role focuses heavily on network-related troubleshooting, particularly in retail settings, and requires strong communication skills to support non-technical users. Shift Details * Second or Third Shift. Role Overview * Provide first-line support for remote users across core business systems * Handle inbound calls and troubleshoot technical issues, primarily related to retail hardware and network connectivity * Support includes point-of-sale systems, receipt printers, credit card readers, and other retail technologies * Communicate effectively with non-technical users using clear, simple language * Document issues and resolutions in a ticketing system * Collaborate with team members to escalate and resolve complex issues * Contribute to internal documentation and knowledge base Required Experience * 3+ years in technical support or customer service roles * Strong troubleshooting skills across operating systems and business applications * Familiarity with both Windows and Linux environments * Ability to manage high call volumes * Fast typing and general computer proficiency Preferred: * Experience supporting retail environments or customer-facing technologies * Exposure to network operations or infrastructure support * Understanding of point-of-sale systems and peripheral devices * Strong written and verbal communication skills * Ability to work independently and follow through on ticket resolution Desired Skills * Operating system support (Windows, Linux) * Office productivity tools * Network connectivity troubleshooting * Retail hardware/software support * Customer service and escalation handling Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Westlake,OH. Application Deadline This position is anticipated to close on Sep 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.