Clerical Supervisor 2

Are you looking for an exciting career opportunity that utilizes your proven clerical skills? Do you enjoy leading others and providing guidance in a fast-paced environment? The Department of Health (DOH), Bureau of Health Statistics and Registries, Division of Vital Records is seeking a Clerical Supervisor 2 to lead our busy Communications Center. If you enjoy talking on the phone, helping the public, and experiencing rewarding challenges, then this may be the position for you. Apply today!

As a Clerical Supervisor 2, you will help manage the statewide registry for vital events by supervising the Communications Center customer service team that supports consumer vital records. You will assign work and prioritize tasks, provide instruction and guidance to staff, and monitor work for compliance with policies and procedures. You will also regularly provide consumers with advice and counsel on a myriad of issues related to vital event records, certificates, and permits. This role requires excellent communication skills, sound judgment, and the ability to maintain confidentiality when interacting with consumers, addressing complaints, and deescalating tense situations. In addition, you will interview and hire new employees, conduct performance evaluations, and conduct quality control checks to assess the completeness, accuracy, and efficiency of work.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 10:30 AM to 6:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, working two days per week in the onsite. You may also be required to work onsite as dictated by operational and training needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. The ability to telework is subject to change at any time.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.