Auto Physical Damage Claims Senior Appraiser

Job Summary

The Auto Physical Damage Claims Senior Appraiser works within specific limits and authority on automobile physical damage (APD) and specialty equipment claim. The role appraises, analyzes, negotiates, and settles Auto Physical Damage (APD) and specialty equipment claims requiring physical inspection while delivering quality customer service in a high volume, low to moderate technical complexity work environment. Westfield Auto Claims resolves first and third party personal and commercial auto claims involving auto physical damage, specialty loss equipment, and auto-related injury claims.

Job Responsibilities

• Resolves Auto Physical Damage (APD) claims, including specialty equipment, with insureds and claimants and appraises assigned claims using approved estimation methods, determines damages, and negotiates settlements with insureds, claimants, and repair facilities.
• Ensures customer service excellence and is responsible for the customer, agent and claims professional experience associated with assigned claims.
• Investigates to obtain relevant facts concerning damages, including fraud and prior damage and obtains agreed repair prices and/or total loss settlement figures with insureds, claimants, and repair facilities.
• Inspects damaged vehicles to determine and evaluate parts and labor to establish an accurate repair assessment and determines actual cash value and salvage value of total loss units.
• Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, claims professionals, vendors, and repair facilities.
• Assists leader with reinspection and/or training of other claims professionals and acts as liaison with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, company employees, and repair facilities.
• May travel on short notice for catastrophe storm team duty or other daily driving duties as assigned.
• For field roles only: Travels as often as needed including regular utilization of assigned fleet vehicle in order to cover assigned territory.

Job Qualifications

• 3-5 years of experience in APD Claim Handling or a related field.
• Bachelor's degree in Business Administration or a related field and/or commensurate experience.
• For field roles only: Valid driver's license and a driving record that conforms to company standards.

Location

Remote

Licenses and Certifications

• Adjuster License (preferred)
• Associate in Claims (AIC) (preferred)

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning
• Build Effective Team
• Business Insight
• Develops Talent
• Directs Work
• Ensures Accountability
• Manages Complexity

Technical Skills

• Claims Adjustment
• Claims Auditing
• Claims Resolution
• Claims Review
• Fraud Detection
• Information Systems
• Financial Controls
• Data Analysis and Reporting
• Insurance Industry Knowledge
• Insurance Regulatory Compliance

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.