Assistant Director IT Project Management (BUS TCHL SUPP SUPV 2)

#CA-PS

THIS IS AVAILABLE TO EMPLOYEES IN THE DEPARTMENT OF BUSINESS OPERATIONS AND SERVICES ONLY.

The Assistant Director of IT Project Management provides leadership, strategic planning, and oversight for the design, development, and deployment of client services and IT projects. Reporting to the Director of the Computer Services Group, this role is responsible for managing multiple project workstreams, coordinating testing and validation, and ensuring successful go-live implementations. This position plays a key role in shaping the technological infrastructure and service delivery that supports the operational and strategic needs of the department.

As a technical expert, the Assistant Director of IT Project Management oversees all aspects of client infrastructure deployment, business applications, and desktop support. Key responsibilities include project management, resource allocation, budgeting, strategic planning, and level-3 technical escalations. The Assistant Director serves as the primary project manager for IT initiatives, ensuring alignment with organizational goals, managing timelines and deliverables, mitigating risks, and maintaining compliance with industry best practices and security standards.

The Assistant Director leads and oversees the IT helpdesk team, ensuring high quality desktop support, troubleshooting, and issue resolution for Student Housing and Dining Services staff. The Assistant Director plays a critical role in optimizing IT support services by implementing best practices, developing efficient workflows, and fostering a culture of continuous improvement. This includes identifying areas for automation, improving response times, and enhancing end-user training programs to promote self-service solutions where applicable.

The Assistant Director of Project Management collaborates with various university stakeholders, including campus-wide student information systems, facilities management and other IT divisions to support staff effectively. The position requires proactive engagement with departmental leadership to assess technology needs, develop long-term strategies, and implement innovative solutions that enhance operational efficiency and service delivery.

THIS IS AVAILABLE TO EMPLOYEES IN THE DEPARTMENT OF BUSINESS OPERATIONS AND SERVICES ONLY.

Apply By Date

9/4/2025 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in IT or related area and/or equivalent experience / training
• Minimum 3 years' experience in leadership, strategic planning, and oversight for the design, development, and deployment of client services and IT projects.
• Experience in managing multiple IT projects, including balancing competing priorities, facilitating stakeholder collaboration, problem -solving, and ensuring projects are completed efficiently and within budget. Ability to plan for contingencies and develop initiative-taking solutions to mitigate risks and meet deadlines while ensuring project success.
• Experience preparing a variety of correspondence, reports, policies and procedures, agreements, training documents, and presentations as well as interpersonal, customer service, verbal, and written communication skills to effectively interact with the campus community, internal customers, and team members to develop working relationships and provide information.
• Analytical and critical thinking skills to understand the business environment and to translate those needs to solutions; resolve complex business and technical problems; enhance site functionality and productivity; evaluate and recommend new computing devices and software application tools and techniques.
• Proven ability to adapt to frequent changes in work priorities, scope, and schedules while maintaining efficiency and delivering high-quality results.
• Shows ability to delegate and oversee assignments to ensure successful and timely completion and to obtain the cooperation of others within and outside the unit. Demonstrated skill in managing technical staff.

Preferred Qualifications

• Experience working with technology-related initiatives in auxiliary enterprise environments within a university setting, particularly in software systems supporting residential housing and dining operations.
• Expertise in cybersecurity and information security best practices, with the ability to advise users on cyber safety protocols, compliance requirements, and secure computing practices.
• Advanced skills in creating comprehensive technical documentation for complex processes, applications, and IT systems, ensuring clarity and usability for end-users and IT staff.
• Mastery of best practices in project management discipline.

Key Responsibilities

• 50% - IT Project Management
• 30% - IT Help Desk
• 20% - Supervision and Leadership

Department Overview

Student Housing and Dining Services (SHDS) is a self-supporting auxiliary that provides housing and dining services to approximately 15,000 undergraduate, graduate, and students with families who live in on-campus residential facilities (university owner/managed and Public-Private-Partnerships), as well as providing residential, retail and catering dining services for the campus community. SHDS also provides student support and conference housing services to the campus and general community. For more information about SHDS visit our website at http://www.housing.ucdavis.edu.
The Business Operations and Services unit of Student Housing and Dining Services provides students and summer conference guests university home options through seamless operational processes and exemplary service. Over 15,000 student contracts and leases for family and graduate apartments, single undergraduate apartments, and residence hall rooms are managed, with an annual revenue budget of $140+ million dollars. Residence Halls are used to accommodate conference housing guests during the summer, to maximize income and provide extended stay opportunities for potential students and guests of UC Davis programs.

POSITION INFORMATION

• Salary or Pay Range: $85,500/yr. - $157,300/yr.
• Salary Frequency: Monthly
• Salary Grade: Grade 23
• UC Job Title: BUS TCHL SUPP SUPV 2
• UC Job Code: 007561
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): M-F 8-5
• Location: Davis, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks